At a Glance
- Tasks: Build long-term relationships with high-value clients and drive customer engagement.
- Company: Fast-growing fintech transforming recruitment funding with a tech-led platform.
- Benefits: Competitive salary, bonus, hybrid work, and career progression opportunities.
- Other info: Collaborative culture with ongoing learning and development opportunities.
- Why this job: Make a real impact by shaping customer success in a dynamic fintech environment.
- Qualifications: Experience in Customer Success or Strategic Account Management in a B2B setting.
The predicted salary is between 50000 - 65000 £ per year.
£55,000 + Bonus | Hybrid (London & South East) | Fin Tech Are you passionate about building long-term customer relationships rather than simply managing accounts?
We're working with a fast-growing fintech business that's transforming the way recruitment companies access funding.
Through a technology-led funding platform, they help recruitment agencies improve cash flow, scale their businesses and operate with confidence.
As they continue to grow, they're looking to appoint a Senior Customer Success Manager to take ownership of a portfolio of high-value clients, ensuring they maximise value from the partnership while driving long-term retention, engagement and growth.
The Role This is a strategic Customer Success position where you'll become a trusted advisor to business owners and senior stakeholders across the recruitment sector.
You'll be responsible for: Managing and developing a portfolio of key customer accounts.
Building strong, long-term relationships with founders, directors and senior decision-makers.
Leading regular business reviews to drive customer engagement and growth.
Identifying churn risks and implementing proactive retention strategies.
Driving customer adoption and increasing utilisation of the company's funding and technology solutions.
Working closely with Sales, Operations, Credit and Product teams to deliver an exceptional customer experience.
Acting as the voice of the customer to help shape future products and services.
About You We're keen to speak with candidates who have experience in Customer Success, Strategic Account Management or Client Success within a B2B environment.
You'll ideally bring: Experience managing and growing high-value B2B customer relationships.
A strong background in customer retention, renewals and account growth.
Experience conducting customer business reviews (QBRs/EBRs).
A proactive approach to identifying customer risks and opportunities.
Excellent communication and stakeholder management skills.
Commercial awareness with a genuine customer-first mindset.
Experience within Saa S, fintech, financial services, invoice finance, recruitment technology or other subscription-based businesses would be highly advantageous.
What's on Offer?
Salary of circa £55,000 plus bonus.
Hybrid working.
A genuine opportunity to shape and influence a growing Customer Success function.
A collaborative and supportive culture.
Ongoing learning and development opportunities.
Excellent long-term career progression within a fast-growing fintech business.
If you're looking for a role where you can build meaningful customer relationships, influence strategy and make a real impact, we'd love to hear from you.
TPBN1_UKTJ
Senior Customer Success Manager employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
