At a Glance
- Tasks: Manage large-scale transport contracts and drive operational excellence in logistics.
- Company: Leading logistics business with a focus on customer satisfaction and compliance.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Join a collaborative team and make a real impact in the logistics industry.
- Why this job: Be a key player in enhancing service performance and client relationships.
- Qualifications: Experience in transport logistics and strong people management skills.
The predicted salary is between 40500 - 49500 £ per year.
My client, a leading logistics business is looking for a Senior Contract Manager within their Road Freight Transport Team, where you will take ownership of a portfolio of large-scale transport contracts and play a key role in driving operational excellence, customer satisfaction, compliance, and commercial performance.
Main duties:
Build and maintain effective working relationships with key internal and external stakeholders, ensuring escalated issues are resolved in a timely, professional, and mutually beneficial way, with corrective actions clearly agreed and managed through to completion.
Act as the senior escalation point for all Team Leaders.
Communicate regularly with the internal Contract Management and operational teams, keeping them informed of account priorities, changes and performance to support aligned service delivery.
Proactively develop and manage strategic and operational objectives that deliver measurable value to the client, keeping the client fully updated on progress, performance, risks, and value added.
Manage clients at operational, commercial, and senior stakeholder level to ensure service performance, contract compliance, and customer expectations are consistently achieved.
Hold P&L ownership across customers, managing margin and exercising commercial authority within agreed sign-off limits.
Identify account growth across customers, identifying and developing volume, upsell and cross-sell opportunities, and managing these with the relevant Contract Managers.
Skills and experience:
Proven track record of managing customer relationships within a transport, logistics, or operational environment.
Proven experience of managing multiple direct reports, including performance, absence, holiday, overtime, training, and day-to-day people-management processes.
Previous experience in road transport, road freight, logistics, or distribution operations.
Strong understanding of transport compliance, including drivers' hours, working time requirements, and safe operating practices.
Strong commercial awareness with the ability to manage service and financial performance.
Processing Your Data
Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry.
Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only.
Should we process your data, then we will always tell you that we are doing so.
Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations.
All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.
TPBN1_UKTJ
Senior Contract Manager employer: All The Top Bananas
As a leading logistics business, we pride ourselves on fostering a dynamic work environment that prioritises operational excellence and employee development. Our culture encourages collaboration and innovation, providing ample opportunities for professional growth while ensuring our team members are supported in managing key client relationships effectively. Located in a vibrant area, we offer competitive benefits and a commitment to maintaining a healthy work-life balance, making us an exceptional employer for those seeking meaningful and rewarding careers in the transport sector.
