At a Glance
- Tasks: Lead the omni-channel digital experience for student enquiries and improve service quality.
- Company: Join a diverse community at Salford University, dedicated to enhancing student lives.
- Benefits: Enjoy a competitive salary, 32 days leave, flexible working, and wellbeing support.
- Other info: Unique campus with green spaces and great transport links.
- Why this job: Make a real impact by improving experiences for students and colleagues in a collaborative environment.
- Qualifications: Experience in leading teams and working with CRM and customer contact technologies.
The predicted salary is between 40500 - 49500 £ per year.
This role sits at the heart of our omni-channel approach, working across ask US as the Universitys single front door for student enquiries, and our specialist service teams who support more complex cases.
Youll work closely with customer-facing teams, technology colleagues, product owners, data specialists, content owners and suppliers to make sure our systems and processes support a joined-up, end-to-end experience.
Together, youll help strengthen consistent CRM use, knowledge management, self-service, automation and proactive support, using insight to reduce avoidable contact and improve service quality.
Key Responsibilities
Were looking for someone who can bring together people, process, technology and data in a complex customer service environment.
Youll have experience of leading teams, supporting technology-enabled change, and working with CRM, knowledge bases and wider customer contact technologies.
If youre collaborative, practical and motivated by improving the experience for students, colleagues and customers, wed love to hear from you.
What's in it for you?
Competitive salary - and excellent pension scheme
An impressive 32 days leave - plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
Flexible working - we support a culture of flexible and agile working to help you find the right balance
Our community - there's a real sense of belonging here at Salford.
We value diversity, in backgrounds and in experiences.
Our difference makes us stronger, and together we share a passion for improving students' lives
Wellbeing support - all our people are important to us and we have services and facilities dedicated to your mental and physical health, ranging from an Employee Assistance Programme and counselling, to sports and fitness facilities including discounted gym memberships
Our Peel Park campus is unique with lots of green spaces and great transport links including Salford Crescent train station means we're easy to get to
Please note this opportunity may close early depending on applicant volume.
Job Description
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Omni-Channel Digital Experience Manager in Salford employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Omni-Channel Digital Experience Manager in Salford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Omni-Channel Digital Experience Manager in Salford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
