At a Glance
- Tasks: Manage customer orders and enquiries, ensuring smooth transactions and excellent service.
- Company: Join D&H Direct Ltd., a leading wholesaler in British agriculture.
- Benefits: Earn up to £38,000, enjoy 25 days leave, and receive quarterly profit shares.
- Other info: Dynamic role with opportunities for career advancement in a collaborative environment.
- Why this job: Be part of a supportive team that values your contributions and growth.
- Qualifications: Experience in customer support and strong communication skills required.
The predicted salary is between 38000 - 38000 £ per year.
D&H Direct Ltd. has been supporting British agriculture since 1983, growing from a small agricultural merchant into one of the UKs leading independent wholesalers to the farming and equestrian sectors. We provide a comprehensive range of veterinary consumables, animal health products, nutritional supplements, and farm essentials, backed by a reputation for fast, reliable deliveries that keep our customers moving.
Our mission is simple: to deliver an honest, dependable service that our customers can rely on every time. By combining outstanding service with industry expertise, we're committed to helping British agricultural and equestrian businesses perform at their best.
We are now looking for a Sales Support & Customer Service Coordinator to join us on a full-time, permanent basis, working Monday to Friday, 8am to 5pm.
The Benefits
- Salary of up to £38,000 per annum, depending on experience
- Discretionary quarterly profit share scheme
- 25 days of annual leave, plus bank holidays
- Supportive, collaborative team culture
- Wellbeing-friendly office perks, including complimentary snacks and refreshments
This is not a cold-calling role. It is a rewarding opportunity for a Sales Coordinator, Customer Service Advisor, and Order Processing professional with an accurate approach to join our trusted organisation. Come and help to keep our orders accurate, customers informed, and follow-ups closed.
You’ll have the chance to really apply your influencing skills and customer service experience in a supportive environment where you’ll be enabled to grow your expertise whilst providing top-notch service and ensuring we maintain our stellar reputation. From a discretionary quarterly profit share scheme to generous annual leave and a collaborative team culture, we’ll make sure you’re supported every step of the way.
The Role
As a Sales Support Coordinator, you will deliver a responsive, accurate and reliable service, ensuring customer orders and enquiries are managed smoothly. You’ll be the capable person behind each transaction, ensuring we are the trustworthy suppliers that customers come to time and again. Processing customer orders, you’ll respond to enquiries by phone and email, and provide proactive updates to keep customers informed throughout the order journey.
Taking ownership of customer issues from start to finish, you will ensure easy and responsive service is provided, working closely with colleagues to resolve queries, maintain accurate records and ensure orders are fulfilled on time. Additionally, you will:
- Keep customers informed of any changes or delays
- Help the Sales Team follow up and confirm orders
- Identify bottlenecks and escalate issues where appropriate
- Support customers with online account set-up and troubleshooting
About You
To be considered as a Sales Support & Customer Service Coordinator, you will need:
- Experience in customer support and/or customer service, including order processing, using phone and email
- Warm, clear and professional communication skills
- The ability to recommend relevant additional products to customers, increasing Average Order Value or Items Per Order
- Strong administration skills and accuracy
- To be comfortable using systems and spreadsheets, with competency in Excel
Webrecruit and D&H Direct Ltd. are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re ready to take your next step as a Sales Support & Customer Service Coordinator, please apply via the button shown.
Sales Support Coordinator employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Coordinator
✨Connect with Local Farmers and Co-ops
Don't underestimate the power of local connections in agriculture. Get involved in local farmers' markets or agricultural co-ops. These are great places to meet potential employers and get the inside scoop on job openings before they're even advertised.
✨Get Involved in Agricultural Events
Keep an eye out for agricultural fairs, conferences, and workshops in your area. These events are golden opportunities to network with industry professionals and showcase your passion. You might even stumble across job boards or companies actively looking to hire!
✨Volunteer for Relevant Experience
Consider volunteering with organisations focused on agriculture, sustainability, or community gardening. This not only boosts your CV but also expands your network. You never know who might be watching your hard work and dedication!
✨Keep an Eye on Job Listings at Industry-Specific Websites
Be sure to check out agriculture-focused job boards and websites regularly. Companies like All The Top Bananas often post opportunities on their own sites before anywhere else, so don’t miss out! Apply directly through us to increase your chances!
We think you need these skills to ace Sales Support Coordinator
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in agriculture, it's crucial to highlight any hands-on experience you have in farming, crop management, or sustainable practices. We want to see how your background aligns with the role you're after, so be specific about the responsibilities you've had and any tools or techniques you've used.
Certifications Matter:In agriculture, relevant certifications can really give your application a boost. If you have any qualifications related to agricultural practices, pest management, or environmental regulations, make sure to mention them! They're great indicators of your commitment and expertise in the field.
Tailor Your CV to the Agriculture Sector:Your CV should reflect your passion for agriculture. Structure it to emphasise your field experience and any relevant projects you've been involved in. Don't forget to highlight your soft skills, like teamwork and communication, which are essential in this sector.
Passion is Key in Your Cover Letter:Since this is a full-time position, we want to feel your enthusiasm for agriculture in your cover letter. Share why you're drawn to this industry and mention any long-term goals you have that align with what All The Top Bananas does. This can really set you apart from other candidates.
How to prepare for a job interview at All The Top Bananas
✨Get Familiar with Agricultural Technologies
Make sure you're up to speed with the latest agricultural technologies and tools that are commonly used in the field. Whether it’s precision farming tools or crop management software, being able to discuss these effectively during your interview with All The Top Bananas will show that you're technically savvy and ready to contribute from day one.
✨Showcase Your Practical Experience
Since agriculture is a hands-on industry, be prepared to share any practical experiences you've had. This could be through internships, volunteer work, or even personal projects. Discussing specific challenges you faced and how you overcame them can really impress the interviewers, especially in a full-time role at All The Top Bananas.
✨Understand the Sustainable Practices
Sustainability is a hot topic in agriculture right now, so it's important to understand current practices and regulations in the industry. Familiarise yourself with concepts like crop rotation, organic farming, and environmental impact. Having informed opinions on these topics can set you apart from other candidates during your interview.
✨Practice Common Industry Scenarios
Expect to tackle a few scenario-based questions that mimic real-life challenges in agriculture. For instance, you might be asked how you would handle a pest infestation or manage resources during a drought. Practising these scenarios will help you respond confidently and showcase your problem-solving skills during the interview with All The Top Bananas.
