Sales Administrator
Location: Westerham, Kent (TN16) - (On-site)
Contract: Permanent, Full-Time Hours: MonFri, 8:30 AM 5:00 PM
Earnings: Competitive Salary + 3% Annual Incentive Plan (AIP) bonus
About Us
We are looking for an agile, proactive, and customer-focused Sales Administrator to join our fast-paced Sales Operations team in Westerham.
This isn't just a standard processing roleyou will be a vital pillar of our business, serving as the primary bridge among our external sales team, internal supply chain, and international B2B clients. If you have strong administrative skills, a collaborative mindset, and a knack for spotting opportunities to support clients, we want to hear from you.
What Youll Do (Key Responsibilities):
Order & Return Management: Process high-volume B2B purchase orders accurately via email, EDI, and customer portals. Take ownership of the returns process (RMA) from start to finish.
B2B Customer Support: Handle telephone and email enquiries, resolve client issues, and track courier deliveries to ensure on-time dispatch.
Sales & Marketing Support: Assist the external sales team with new product setups, special pricing, and promotional configurations. Coordinate the dispatch of marketing collateral and display materials.
International Account Care: Manage relationships and logistics for assigned international accounts and customer databases.
Cross-Functional Collaboration: Work closely with Supply Chain and Dispatch teams to check stock levels, hit customer satisfaction targets, and dynamically assist other internal teams during peak periods.
What Were Looking For (Requirements):
Experience: Sales Administration experience in a B2B sales support, B2B customer service, or telemarketing environment.
Tech-Savvy: Strong computer literacy, including intermediate knowledge of Microsoft Office (Excel, Word, PowerPoint) and experience navigating customer databases/CRM portals.
Communication Skills: A flawless, professional, and friendly telephone manner with excellent written skills.
Work Ethic: A resilient self-starter who thrives under pressure, works well against deadlines, and enjoys being part of a collaborative, multi-functional team.
Problem Solver: Proven ability to handle complaints, resolve conflicts, and overcome objections constructively.
Benefits & Perks:
Competitive base salary
3% Annual Incentive Plan (AIP) bonus structure
Permanent, stable career progression within a growing team
Dynamic and supportive team environment
Are you ready to bring your energy and administrative expertise to a business that values your drive? Apply today with your updated CV!
TPBN1_UKTJ
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