At a Glance
- Tasks: Lead estate management and ensure neighbourhoods are maintained to high standards.
- Company: Not-for-profit housing association dedicated to community well-being.
- Benefits: Agile working arrangements, inclusive culture, and opportunities for personal growth.
- Other info: Join a diverse team committed to positive change and excellent customer experiences.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer service skills, organisational abilities, and experience in landscape maintenance.
The predicted salary is between 30000 - 40000 £ per year.
Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. We recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference and who will take responsibility to get things done.
As a not-for-profit housing association, we provide affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.
This role will help us to deliver a customer-focused Estate Management service and attain excellent performance standards and outcomes for our Customers and Communities. You will demonstrate an ability to work in a proactive and reactive manner with minimal supervision to identify and tackle estate management tasks in both the immediate and longer term.
In this role, you will be responsible for:
- Lead role in ensuring that neighbourhoods/estates are always maintained to an exceptionally high environmental standard
- Lead role in the delivery of environmental projects, cyclical programmes and initiatives
- Providing excellent customer service to both internal and external customers
- Carrying out landscaping, gardening, horticultural and arboriculture work where necessary in line with relevant licensing and qualification requirements
- Inspecting neighbourhoods, dealing with all relevant issues identified including but not exclusively fly tipping, litter, graffiti, repairs, dog fouling and vandalism
- Operating machinery and equipment in a safe and correct manner in line with the manufacturers' instructions and our health and safety policies
- Supporting the Estate Manager in the undertaking of any administrative requirements
We need people who, ideally:
- Can promote and maintain a positive can-do attitude in all aspects of the post
- Can apply customer service skills effectively in all areas of work
- Have excellent communication skills
- Will be methodical, well-organised and have a positive approach to workload with the ability to work to strict deadlines; with minimal supervision and take initiative
- Have experience of working with external agencies including local authorities
- Have experience of landscape maintenance, clearance of fly-tipping and cleaning of hard surfaces
- Hold a full valid UK driving licence
Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. We trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us make a difference, we'd love to hear from you.
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