User Research Officer in Saffron Walden

Your role involves working closely with senior colleagues responsible for data services, training, and infrastructure development. You will collaborate with EMBL-EBI's Global Engagement programme to:

• Develop a stakeholder map of the current landscape of life science data communities and resources in low and middle income countries, identifying gaps in engagement.
• Coordinate outreach to existing and new biodata communities to understand user needs, experiences, pain points, and opportunities regarding biodata resources.
• Work with EMBL-EBI-based service teams to inform user research and raise awareness of new stakeholders or needs identified.
• Build and share understanding of global community challenges and identify priority use cases.
• Advise the Global Engagement programme on potential collaborations and partnerships.

Primary Duties & Responsibilities:

• Lead the EMBL-EBI Global Engagement programme user research to find and engage new key stakeholder communities.
• Connect key stakeholders with EMBL-EBI data resources and training teams.
• Run user research activities that enable key stakeholders from low and middle income countries to understand motivations and provide a forum for user needs.
• Ensure collaboration with ongoing activities within EMBL-EBI data service teams and central global engagement activities.
• Develop a framework for distributed user research, sharing expertise and insights with the Global Engagement programme.
• Propose recommendations for the development of data resources and/or new engagement channels or events through user research.

You have:

• Familiarity with biodata services and the communities who use them.
• Ability to gather data resource requirements from audiences in the Global Engagement programme and communicate these to resource delivery teams.
• Experience interfacing with biodata scientific communities in Africa, Latin America, and/or South East Asia.
• Ability to combine experiences and intuition across multiple fields to build insights adaptable to resource-limited settings.
• Strong communication skills with an appetite for building new relationships and keeping existing communities engaged.

You may also have:

• Technical understanding of bioinformatics processes or operations through software engineering/web development projects, research/data service experiences, publications, and/or GitHub repositories.
• Demonstrated ability to deconstruct complex low resource problems into basic units and map these to requirements.
• Experience with internal and external communication strategies such as communication campaigns and social media engagements.
• Experience building strategic partnerships or communities, evident through establishing/managing scientific networks.

Contract length: Project based contract for 3 years.

Salary: Grade 5 or 6 monthly salary from £3,452.05 or £3,861.91 after tax plus generous benefits and financial allowances based on personal circumstances.

Why join us:

• At EMBL-EBI, you can apply your talent and passion to accelerate science and tackle some of humankind's greatest challenges.
• We are located on the Wellcome Genome Campus, alongside other prominent research and biotech organisations, in a highly collaborative and inclusive community.
• We offer financial incentives, flexible working arrangements, private medical insurance, generous time off, and a relocation package.
• We support family benefits and provide additional benefits for non-UK residents.

What else you need to know:

• We recruit internationally and successful candidates are offered visa exemptions.
• Diversity and inclusion are important to us; we encourage applications from candidates of all backgrounds.

How to apply: To apply, please submit a cover letter and CV through our online system. Applications will close at 23:59 CET on the date shown below.