Technologist (FTC) in Ruislip

Your role in the JoJo story

Department: Quality, Tech and Compliance

Reports to: Technical Manager

You will be responsible for the quality and compliance of selected ranges we produce under the JoJo brand. You will own key departments and suppliers and will cover development from initial research to production delivery. You will manage and coordinate response as required to customer queries and complaints, bringing to a satisfactory close. You will ensure the technical department delivers to schedule and to the standard required. Ranges covered will include childrenswear; baby & childrens nursery products and toys; and womens and maternity wear as required for business needs.

This position is offered as a fixed-term contract until 14/03/2027.

A peek into your daily adventures:

• Understand the goals of our Technical Strategy and consider implementation in their own areas.
• Technical Documentation
  • Ensure technical workbooks and associated paperwork is filed and trackers are updated inline with agreed system.
  • Ensure accuracy of specification sheets and grading at issuing, with aim to drive a right first-time fitting approach.
  • Conduct and document appropriate risk assessments inline with agreed standards, ensuring supplier is clear on product safety requirements.
  • Ensure required warnings and information is in place on labelling & packaging to ensure compliance with appropriate legislative requirements.
• Product Development and Critical Path
  • Drive the fit session ensuring product is properly assessed for excellence of make and fit, clear comments are recorded, and the final product sealed meets the specification.
  • Attend team production meetings to ensure Critical Path is on track for own product areas and those covered by more junior techs. Alert Technical Manager on any risks to delivery.
  • Assess failed test reports on our testing platform, determine commercial approval or recommend further action required.
  • Ensure products are compliant to hazardous chemical policies, risk assessing and testing as appropriate.
  • Ensure suppliers are clear on and working inline with Technical Handbooks and Technical Policies.
• Product Knowledge
  • Demonstrate a core understanding of different fabrics, materials types and trims, and testing procedures. Understand application on final product, suitability for final product and user. Can make recommendations at issuing and during product development.
  • Maintain fabric library, ensuring consistency across suppliers.
  • Drive block & grading reviews to ensure excellence of fit across the sizes inline with our customer and brand. Make informed decisions on updates, cascading to suppliers and other techs as appropriate.
  • Utilise tools such as reviews, store feedback and returns reports to identify issues and action change.
  • Monitor changes to standards and regulations on own products. Alert Technical Manager to any changes that may impact or affect JoJo product groups.
• Supplier and Factory Management
  • Ensure effective onboarding of a new supplier; ensure the agreed processes are followed, the supplier is clear on expectations and they meet the minimum requirements of our technical standards. All trackers are up to date.
  • All new factories to be approved by Technical Manager prior to PO's being placed.
  • Travel to our factories, and conduct virtual visits to assess technical capabilities and their suitability to JoJo requirements, make recommendations to improve feeding back to buying and technical.
  • Build good working relationships with key suppliers through general contact, product specific communication, and have good working knowledge of their quality management processes and capabilities.

Skills that make you shine:

• Experience working with toys and footwear is desirable but not essential.
• Work effectively with E&S to ensure effective crossover of goals, targets and communication.
• Ensure any green claims or claims on sustainability can be traced and evidenced.
• Support Sustainability team as appropriate and required on supplier queries.
• Support Ethical team as appropriate and required on supplier queries, working collaboratively on agreed ways of working for onboarding and maintenance.
• Consciously aim to improve our environmental impact in own department, actively engaging with suppliers as required to identify areas of improvement and working with sustainability team and buying to see changes through.
• Understand Customer Service and QC operations. Support resolutions of issues as required, either directly or via the Senior Technologist and Technical Manager. Travel as required to the DC to check stock.
• Support more junior members of the team, be proactive in approach and look for opportunities to improve product and processes.
• Represent JoJo externally on behalf of Technical at meetings or events, feeding back to Technical Team.

Just to give you a taste of our culture, we'll be looking for you to:

• Be a brand ambassador, safeguarding our values and ethos.
• Demonstrate honesty and respect in every interaction.
• Foster collaboration and open, active listening.
• Take ownership of all aspects of the role.

Perks and Benefits:

• Hybrid Working - up to 3 days in our Battersea Office.
• Enjoy 25 days' annual leave plus all bank holidays.
• Extra day of annual leave for each year you're with us, up to 38 days.
• Is it your birthday? Take it off and celebrate!
• Helping plan for the future - enhanced pension scheme.
• Get on the move - cycle to work scheme.
• Financial wellbeing app - pay yourself 40% of your earned wages whenever you want.
• Saving scheme with Smart Money Cymru.
• Flexible work options.
• Enjoy fabulous social events.
• Give back with volunteer days to support our communities.
• Prioritise your well-being with our Health and Wellbeing hub.
• Specsavers voucher - Get a free sight test and contribution towards glasses (T & Cs apply).
• We love our products! Enjoy: 40% off JoJo branded lines, 25% off full-price NEXT products, 10% off NEXT Beauty products, Up to 10% off most branded products.
• Embrace an 'It's up to you' learning environment with ongoing training and development opportunities.
• Your furry friend doesn't have to stay at home; our offices are dog friendly for friendly pooches.

Want to know more about JoJo? We make happy and helpful clothes and products that let children be children in all their silly, messy, adventurous, noisy, imaginative joy. But we're not just about selling products; we're about creating a warm, community-centric environment for our employees and our customers. From 39 locations across the UK and Ireland and a thriving e-commerce platform, we offer a meticulously designed collection of children's clothing, toys, and essentials designed with love and care: always with children at the forefront of our minds.

As a B Corp, our commitment goes beyond commerce; we strive for a sustainable future and take pride in our responsibilities to the planet and our communities. At JoJo, every role, every task and every day is an opportunity to support, inspire and contribute to the well-being of our teams and our customers.

We embrace and openly welcome people from different cultures, perspectives, and experiences to create a diverse and enriched environment. We work hard to recruit, develop, and retain the most talented people, regardless of background to make sure we grow our company sustainably and with different cultural influences. By encouraging a diverse and inclusive workforce, we aim to create an environment where everyone can thrive and reach their full potential.