We are hiring for our client - a premium private health screening centre located in the heart of London. Our client specialises in structured health assessments, preventive medicine, and services tailored for their international clients, they are now expanding the clinical team and seeking qualified candidates to support their integrated, prevention-focused model of care.
Position: Bilingual Receptionist
Job Type: Full-time / Part-time (Open to discuss)
Location: Central London
Salary : £13/hour
Key Responsibilities
Act as the main point of contact, welcoming clients and delivering a premium customer service experience.
Manage daily front desk operations, including answering phone calls, handling email inquiries, and managing bookings.
Communicate effectively with English- and Mandarin-speaking clients to ensure culturally sensitive care.
Coordinate patient flow efficiently, collaborating closely with doctors, nursing, and diagnostic teams.
Process client registrations, handle payments, and manage basic billing administration.
Maintain a pristine, organized, and professional reception area.
Handle sensitive patient details securely, ensuring practice complies with confidentiality and data protection standards.
Essential Requirements
Fluent in English and Mandarin Chinese (spoken and written) .
Outstanding communication, interpersonal, and customer service skills.
Proven organizational abilities with a sharp attention to detail.
Proficiency in basic computer systems (MS Office, emails, and scheduling software).
Valid right to work in the UK.
Desirable
Previous experience as a medical receptionist, clinic administrator, or within premium hospitality.
Experience with clinic management software or electronic health records.
Interest in health, wellness, and preventive medicine.
We welcome applications from motivated professionals who value excellent customer care, high-quality patient experience, and culturally sensitive practice.
Privacy Notice
By applying for this vacancy, you acknowledge that Crestpoint HR Services will collect and process your personal information, including your CV and contact details, for recruitment purposes.
If you are shortlisted, we will contact you before submitting your CV or personal information to our client for consideration. We will not share your information with a client without your knowledge and authorization for that specific opportunity.
Your personal data will be processed in accordance with UK data protection laws and our Privacy Policy. You may request access to, correction of, or deletion of your personal data at any time, subject to our legal obligations.
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