At a Glance
- Tasks: Lead a team to deliver exceptional service and manage incident lifecycles.
- Company: Join Trusted Technology Partnership, a top-rated workplace with a positive culture.
- Benefits: Enjoy competitive salary, profit share, hybrid working, and extra leave for your birthday.
- Other info: Opportunities for progression and a fun, friendly team await you!
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in IT customer service and team management is essential.
The predicted salary is between 27000 - 29000 £ per year.
Location: Ringwood, Hampshire
Salary: £27k - £29k DOE + Benefits + Company Profit Share
Hours: 37.5 hours per week
The Role:
We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. You will be managing the incident and request lifecycle, assisting with operational Service Desk cover during busy periods, identifying and reporting escalations and major incidents, monitoring and reporting of service desk activity, feeding in new and innovative ideas, and managing a team of Service Desk Technicians.
Skills and Experience:
To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate:
- Accountability and responsibility for your workload.
- Helpful and approachable attitude.
- Excellent time management skills.
You will have at least 12 months' experience in a similar role. Ideally, you will have had at least 12 months' experience managing people, including day-to-day management e.g. absences, holidays, performance reviews. This role is subject to a clear standard DBS check being received.
The Package:
- Company Profit Share (first £3,600 is tax free).
- 22 days annual leave plus bank holidays, increasing with length of service.
- Birthday as additional paid leave.
- Additional paid leave (dependent on company performance).
- Company sick pay policy.
- Pension Scheme.
- Private Medical Insurance including dental.
- Free Parking.
- Hybrid Working.
- Progression opportunities.
- Fresh fruit, the occasional pizza and a posh coffee machine!
Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
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