At a Glance
- Tasks: Lead a team to ensure smooth IT support operations and excellent customer service.
- Company: Join a trusted IT services provider with a strong employee ownership culture.
- Benefits: Competitive salary, profit share, hybrid working, and private medical insurance.
- Other info: Enjoy perks like fresh fruit, pizza days, and a coffee machine!
- Why this job: Make a real impact in a supportive environment while developing your career.
- Qualifications: Experience in ITIL practices and strong interpersonal skills required.
The predicted salary is between 30000 - 33000 £ per year.
IT Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services.
This role includes line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and smoothly.
As a Service Manager, you will be helping maintain our key performance indicators, service levels, and promote excellent customer service.
You will produce and analyse customer reports, ensuring data is clear and serve as an escalation point for internal and external stakeholders.
You will be analysing service metrics contributing to the problem management process, identifying trends, anomalies, and opportunities for service improvement.
Additionally, managing high severity and major incident tickets, ensuring continued alignment with existing processes.
This role is subject to a standard DBS check.
About
You: You will have experience and knowledge of utilising ITIL best practice.
You will have strong interpersonal abilities, with confidence to build and maintain effective working relationships with stakeholders at all levels.
You are highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality.
You will have proven experience in managing SLA's and KPI's to ensure consistent, high quality service delivery.
Additionally, you will have the willingness to continue learning and developing to succeed in this role.
About Us Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years.
We are an Employee Ownership Trust - a growing company.
We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024.
Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy.
We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments.
As part of our team, you'll enjoy: Salary of £30,000 to £33,000 per annum.
Company Profit Share (first £3,600 is tax free (eligibility criteria apply)).
Holiday of 22 days per annum (increasing with length of service).
In addition, 8 bank holidays.
Birthday as additional paid leave (eligibility criteria apply).
Ongoing training and support.
Private Medical Insurance (including dental cashback) following successful completion of probation.
Hybrid working (following successful completion of probation).
Fresh fruit, the occasional pizza and a posh coffee machine!
To Know Before Applying Regretfully, Trusted Technology Partnership is NOT a sponsoring organisation and is, therefore, not able to sponsor you for a visa if you require one (such as Tier 2) to work in the UK.
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IT Service Manager in Ringwood employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager in Ringwood
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what All The Top Bananas values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges All The Top Bananas might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at All The Top Bananas!
✨Direct Apply to All The Top Bananas
Let's not forget to apply directly through the All The Top Bananas website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Manager in Ringwood
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at All The Top Bananas.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at All The Top Bananas. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at All The Top Bananas
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
