Repairs and Maintenance Support Technician

Are you physically fit, versatile, self-motivated and driven; with experience and a proven track record of completing Fencing, Groundwork, Property Clearance, Garden Clearance, Waste Management, Communal Repairs or similar such physical and technical work? Then this could be the perfect job for you! We're looking for an exceptional Maintenance Support Technician who wants to make a difference and who thrives in challenging, fast-paced, maintenance environments.

This role will predominantly cover the Counties of East Sussex & Kent, based out of our new Hastings depot; but will form part of a wider national directorate. You'll become an essential member of the Direct Services department, providing a comprehensive, efficient, and responsive property repairs and maintenance service for our residents. You'll work as part of a tight-knit team, supporting other technicians, operational support staff, managers, and other colleagues around the organisation, effectively from job issue through to completion of works, providing final quality assurance. You'll successfully deliver works to a high quality, as detailed within digitised orders, fulfilling our first-time fix, appointment objectives, and resident satisfaction criteria, with efficient but safe working practices, and value for money in mind always.

What You’ll be Doing:

• Fencing Repairs & Installations.
• Bulk Waste / Fly-Tip Collection and Disposal.
• Garden Clearances and some basic Grounds Maintenance.
• Facilities / Office Maintenance and Repairs.
• Garage Inspections, Lock Changes, Maintenance, and Clearances.
• Graffiti Removal and Jet Washing.
• Play Area Inspections, Installations, Repairs, and Maintenance.

You may also be asked to complete various inspections and surveys for the above works. And work as a second, supportive colleague to our teams of Multi-Trade Technicians.

What You’ll Need:

• You must be customer focused, having great interpersonal skills, with the ability to communicate clearly and concisely.
• Customer Satisfaction will be a priority whilst working Productively with Value for Money in mind.
• You will also need the ability to work alone at times, be self-motivated and able to solve technical problems as they arise on site.
• Working safely is paramount, and you would be required to complete, understand and follow detailed, written Risk Assessments at all times.
• A good level of numeracy and literacy is important to keep auditable records of works completed, equipment and materials used, and safety.
• A working knowledge and ability of using mobile devices is paramount as all jobs are digitised.
• You will be required to drive up to 3.5 tonne fleet and other various, smaller vehicles daily, both safely and legally.
• Previous experience of working within a Social Housing or a similar, customer focused, environment would also be beneficial.
• Technical skills within the above specified areas of work would be beneficial, but not a necessity as training will be provided.
• Any additional technical skills that may enable us to expand our services in the future would also be of interest.

Ultimately, we are looking to recruit the right person, with the right passion, character and motivation to learn and improve. The role is predominantly site based, working daily out of our new hub at Burgess Road in Hastings, East Sussex. We envisage the successful applicant working 40 hours, 08:00 - 17:00, Monday through Friday.

As this role requires you to travel across Sussex and on occasion into other regions you will be supplied with a Southern Housing fleet vehicle for working purposes only. However, you will need to be over the age of 21, with a full and valid UK driving licence and a minimum 2 years driving experience, and no major offences over the past 10 years. Your main power tools and equipment, plus uniform and PPE will also be provided. You may be expected to use your own hand tools, however.

Please note, we reserve the right to interview and close the advert early, so it is important that you submit your application as soon as possible detailing as much information about you and your prior experience as you can. Applications are shortlisted via a numbered scoring system, submitting just a CV will not score you the desired number to progress to interview. In your supporting statement, please address how you meet the above criteria and that of the Role Profile, providing examples.

About us:

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What's in it for you:

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailers discounts
• Cycle to work
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development
• Flexible working

Inclusion and Diversity:

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.