At a Glance
- Tasks: Engage with customers, solve issues, and promote our awesome products over the phone.
- Company: Join LWC Drinks, the UK's fastest-growing drinks distributor with a vibrant team culture.
- Benefits: Enjoy a Monday to Friday schedule, competitive pay, and opportunities for growth.
- Other info: Be part of a dynamic team with over 1,300 colleagues across the UK.
- Why this job: Make a real difference in customer satisfaction while building valuable skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 33750 - 41250 £ per year.
- Job Title: Telesales Operator Reports to: Office Manager Depot: LWC Cornwall
- Overview
To work on retaining existing accounts, reporting technical faults on behalf of customers, up selling on certain products and introducing new lines.
Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries.
Main Duties
To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
To have a clear and personable telephone manner.
Take ownership of solving customer issues through pro-active customer service.
To promote the sale of LWC Drinks own brand products.
To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs.
Building relationships with weekly telesales customers, being a regular point of contact.
The ability to up sell certain products.
Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.
Plan calls and target GAP's in supply using relevant systems.
Knowledge and Experience
Excellent Customer Service Skills.
Use of Microsoft Excel for spreadsheets and records.
Ability to use the trinity system.
Good teamwork skills.
Good communication and relationship building skills.
Good product knowledge.
Additional Information
Monday - Friday, 9am-5pm.
LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies.
However we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100.
Our aim is to provide the best customer service in the industry, employing over 1,300 people, at 15 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.
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Telesales Operator in Redruth employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Telesales Operator in Redruth
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Telesales Operator at All The Top Bananas, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including All The Top Bananas. Tailor your message to explain why you’re drawn to them and how you can contribute as a Telesales Operator. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Telesales Operator in Redruth
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for All The Top Bananas:When writing your cover letter, make sure to tailor your message specifically for All The Top Bananas. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at All The Top Bananas
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show All The Top Bananas that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show All The Top Bananas that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with All The Top Bananas’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
