At a Glance
- Tasks: Lead a team of engineers in delivering top-notch service and support.
- Company: Dynamic company focused on healthcare technology and customer satisfaction.
- Benefits: Competitive salary, flexible working, generous holiday, and health perks.
- Other info: Join a supportive team with opportunities for growth and community involvement.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in Nurse Call, Alarm, or Telecoms systems and strong communication skills.
The predicted salary is between 35000 - 40000 £ per year.
Field Service Supervisor - Lead Engineer with experience in Nurse Call, Intruder, CCTV, Access Control or Telecoms.
HYBRID Southeast of England - Kent, Surrey, Sussex, Hampshire, South London.
The Role:
As a Field Service Supervisor, you will be predominantly home based, supporting a team of regional engineers who provide repair and maintenance service covered by service contracts. You will ensure we deliver first class customer service, whilst balancing customer needs, commercial considerations and the company's reputation.
Responsibilities include:
- Support & manage the day-to-day operation of a team of Service Engineers, including the on-call rota.
- Provide leadership, support, coaching, and development to your team, including technical guidance and training.
- Review operational reports and performance data regularly, to drive improvements in productivity, first-fix rate, quality, stock control, and attendance.
- Support team members with repairs and maintain existing equipment and systems across the full product range.
Your Experience:
You will have an in-depth understanding of either Nurse Call, Intruder Alarm, Fire Alarm, Access Control, Telecoms or associated electrical and electronic systems. Customer focused, with strong communication skills and capable of working with vulnerable people. Experience of coaching, mentoring and training other Engineers within the Nurse Call, Intruder Alarm, Fire Alarm, Access Control or Telecoms sectors is vital to success in this role. You will be calm, positive and professional, a role model for your team of regional engineers. A full driving license is required.
What's on offer:
- Competitive salary circa £45,000 basic.
- Standby & Overtime payments.
- Monday to Friday 37.5hrs.
- Choice of company Car or Van.
- 25 days holiday + public holidays.
- Holiday purchase scheme.
- Healthcare cash plan.
- Contributory pension.
- Paid volunteer day to support a cause you are passionate about.
- Enhanced maternity, paternity, adoption and shared parental pay entitlements.
- Dedicated 24/7 employee benefits platform which includes: free eye tests, retail discounts, online GP and mental health counselling service.
- Further training & development.
Interested in applying or for an initial conversation, reach us at startMonday now!
Supervisor Lead Engineer Nurse Call, Alarm, Telecoms in Redhill employer: All The Top Bananas
As a leading employer in the healthcare technology sector, we offer a dynamic work environment that prioritises employee growth and development. Our hybrid model allows for flexibility while providing competitive salaries, comprehensive benefits, and a strong focus on team support and leadership. Join us in making a meaningful impact in the lives of vulnerable individuals across the Southeast of England, all while enjoying a culture that values work-life balance and community involvement.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor Lead Engineer Nurse Call, Alarm, Telecoms in Redhill
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Supervisor Lead Engineer Nurse Call, Alarm, Telecoms in Redhill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
