Head Housekeeper (Head homemaker) in Redhill

Could your housekeeping experience help create a home that feels exceptional? If you have worked in hotel housekeeping, hospitality or a high-end environment and take real pride in outstanding standards, we would love to hear from you. At Willow Lodge, we are doing things differently. Our Household Model creates warm, welcoming spaces that feel more like a boutique hotel than a traditional care home and we are looking for a Head Housekeeper who shares our passion for exceptional standards.

As Head Housekeeper, you will lead the domestic and laundry team, ensuring the households maintain outstanding levels of cleanliness, presentation and hygiene. Working within our Household Model of Care, you will support smaller, close-knit living environments that feel more like a boutique hotel than a traditional care setting. You will play a key role in shaping the environment and leading your team to deliver consistent, high-quality service.

Responsibilities and Duties:

• Lead, train and support the housekeeping and laundry team
• Manage rotas to ensure appropriate staffing levels
• Maintain excellent cleanliness and presentation standards throughout the home
• Carry out audits, maintain records and manage stock control
• Conduct team meetings, one-to-ones and performance reviews
• Ensure compliance with Health and Safety, COSHH and infection control requirements
• Support a positive, professional and team-focused working environment

Skills, Qualifications and Abilities:

• Experience in a hotel or hospitality housekeeping role, ideally at supervisory or management level
• Strong leadership and organisational skills
• A commitment to high standards and attention to detail
• Confident using IT systems and managing records
• A proactive approach with the ability to work independently and as part of a team
• A genuine interest in creating a welcoming, comfortable environment for others

Willow Lodge is to open in the late summer of 2026. Our newly built 78-bed nursing and dementia specialist care home, which includes 2 dedicated respite studios in the heart of Redhill, combines modern comfort with classic charm, offering a welcoming home for people who need care and support. With spacious en-suite bedrooms, spectacular communal areas, and beautiful gardens, Willow Lodge is a place to live well and thrive. We are looking for people to join our heart-centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at Willow Lodge.

Benefits of working at EQ Care:

• Day off for your birthday
• Blue Light Discount Card access
• 28 days of annual leave (pro rata)
• Salary advance scheme
• Contributory pension
• Dedicated Learning & Development
• Team member rewards
• Free meals on shift
• Free tax review service
• Refer a friend scheme

Please note: If you are not a UK resident, you will need to be able to provide a valid right to work. We cannot provide sponsorship.