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- Tasks: Lead reception operations and ensure top-notch customer service for guests.
- Company: Join Marriott, a global leader in hospitality known for exceptional service.
- Benefits: Enjoy health plans, discounted stays, and food perks at Marriott hotels worldwide.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and make a real impact.
- Qualifications: 2 years in a similar role, hotel experience, and strong communication skills required.
- Other info: Flexible shifts available; must be based in or near Inverness.
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking for a Reception Manager on a full-time basis. As Reception Manager, you will manage reception operations to ensure consistently-delivered exceptional customer service to guests.
Duties:
- Support Team Members in handling guest requests and enquiries to ensure a positive outcome.
- Ensure a consistent, high level of customer service and respond to guest complaints and disturbances.
- Supervise accurate and efficient reception operations including check in/out procedures.
- Drive sales revenues and promote hotel services and facilities for up-selling opportunities.
- Understand and apply correct finance and hotel credit policy procedures.
- Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork.
- Ensure Team Members have updated knowledge of all room categories, room rates, packages, promotions, local area and other general Marriott product knowledge necessary to perform their duties.
- Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards.
- Act in accordance with the front of house equipment and the property management systems (OPERA).
- Conduct training programs on an ongoing basis.
- Carry out shift handovers and brief team members as required.
- Follow Moxy by Marriott brand standards.
- Assist other departments and maintain good working relationships with hotel Team Members.
- Act with responsibility in emergency situations.
- Able to perform the Night Audit and ensure all reports are prepared for next day operations.
- Make book-outs if necessary.
- Perform security checks of interior and exterior of the premises.
- Together with the team enroll new members for Marriott Bonvoy (loyalty program).
Job requirements:
- Minimum of 2 years experience in a similar role.
- Previous experience in the hotel industry.
- Positive attitude and good communication skills.
- Resident in/close to Inverness (or acceptable travel distance).
- Committed to delivering a high level of customer service.
- Excellent grooming standards.
- Ability to work on your own or as part of a team.
- Competent level of system knowledge.
- Fluent in English, an additional foreign language is preferred.
- Able to work morning, evening, and night shifts.
Benefits:
- Health Cash Plan.
- Discounted room rates for you, and Friends and Family, at Marriott hotels worldwide.
- Discount on Food & Beverages at Marriott hotels worldwide.
Contact Detail:
All The Top Bananas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with the Moxy by Marriott brand standards and values. Understanding their unique approach to hospitality will help you align your experience and demonstrate how you can contribute to their team.
✨Tip Number 2
Network with current or former employees of Marriott, especially those in reception or management roles. They can provide valuable insights into the company culture and expectations, which can give you an edge during interviews.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience that showcase your leadership skills and ability to handle guest complaints effectively. This will demonstrate your capability to manage a reception team successfully.
✨Tip Number 4
Research the local area around Inverness and be ready to share your knowledge about attractions and services that could enhance the guest experience. This shows your commitment to providing exceptional customer service.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception management and customer service. Use specific examples from your previous roles that demonstrate your ability to handle guest requests and complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your leadership skills. Mention your experience in training team members and driving sales, as these are key aspects of the Reception Manager role.
Highlight Relevant Skills: Emphasise your communication skills, ability to work under pressure, and knowledge of hotel operations. Mention any experience with property management systems like OPERA, as this will be beneficial for the role.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at All The Top Bananas
✨Showcase Your Customer Service Skills
As a Reception Manager, exceptional customer service is key. Be prepared to share specific examples of how you've handled guest complaints or requests in the past, demonstrating your ability to maintain a positive outcome.
✨Demonstrate Leadership Qualities
Highlight your leadership experience and how you've inspired team members in previous roles. Discuss any training programs you've conducted and how you foster teamwork to meet high standards.
✨Familiarise Yourself with Hotel Operations
Make sure you understand the reception operations, including check-in/out procedures and hotel credit policies. Being knowledgeable about these processes will show that you're ready to hit the ground running.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle various situations, such as a guest disturbance or an emergency. This will demonstrate your problem-solving skills and ability to act under pressure.
