Service Advisor in Reading

A major UK and International commercial vehicle manufacturer is looking for a service advisor to run and manage the front service desk. An understanding of Keyloop is nice to have, along with R2C and experience in a similar role.

Experience in any car, light commercial or commercial vehicle environment, HGV, fleet, van, car or any automotive sector is required. Light commercial or commercial sector experience in any capacity is preferred but not essential. An ex-HGV technician, service advisor, parts technician, etc., who is dynamic and has a real flair and drive is ideal.

ROLE: To assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average. To control and maximise service and repair bookings by interpreting customers' requirements in a courteous and efficient manner to ensure that all resources required in completing the work are available on schedule.

Generating Gross Profit: To deliver gross profit in line with the business plan by maximising the number of hours sold, driving revenue per transaction, ensuring 100% adherence to the VHC process and motivating product sales.

Workshop Loading: To distribute and control the issue of work to the technicians to maximise quality and overall efficiency.

Documentation Quality: To ensure the accurate completion of all relevant documentation for each repair.

Manufacturer Franchise Warranty Standards: To ensure that the manufacturer's warranty standards are adhered to at all times. Respond to telephone and walk-in enquiries by greeting customers with the appropriate salutation. To take bookings for service and repair work either through personal contact with the customer, telephone or inspection schedules, obtaining all necessary details in respect of work required, nature of problems and wherever possible identifying specific faults.

EXPERIENCE REQUIRED: Experience in any car, light commercial or commercial vehicle environment, HGV, fleet, van, car or any automotive sector is required. Light commercial or commercial sector experience in any capacity is preferred but not essential. An ex-HGV technician, service advisor, parts technician, etc.

Delivering results and meeting customer expectations focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.

Coping with pressures and setbacks: Maintains a positive outlook at work, working productively in a pressurised environment, keeping emotions under control during difficult situations. Handles criticism well and learns from it by balancing the demands of work life and personal life.