Account Director in Reading

The Account Director is responsible for the retention and growth of business with each of their customers across their territory. This role entails nourishing, building, and growing our existing relationships with key customers, ensuring their success through the application of cloud-based technologies. You will act as their most Trusted Advisor. For that reason, you MUST have at least 5 years experience in an IT MSP or IT/Telecoms VAR at Account Director level.

Working with your colleagues in specialist roles such as Customer Experience, Customer Success, and Product/Solution Sales Specialists, you will achieve this by:

• Helping customers understand, invest in and unlock the value of cloud-based technologies relevant to their business;
• Providing customers with an efficient and cost-effective source of valued and relevant technologies and services;
• Ensuring the company is a pleasure to do business with; easy and efficient across all aspects of the customers journey.

Salary: £70-75k plus uncapped commission. With the current accounts generating the existing Account Director £230-250k including bonus a year.

The Account Director is responsible for the following:

• Creating and implementing Account Plans for all strategic accounts with short-term objectives and long-term goals, along with clearly defined steps to reach them.
• Proactively establishing professional and productive relationships with all relevant stakeholders in each Customer account.
• Assessing, clarifying, and validating customer requirements, needs, and goals on a consistent basis.
• Speaking with customer stakeholders on a regular basis to understand their business goals, challenges, and opportunities so that you can propose relevant solutions for their organisation.
• Coordinating with colleagues in management, CX, Customer Success, and Product/Solution Specialists to ensure customer satisfaction, retention, sales objectives, and performance goals are achieved.

The measure of success in this role is net GP growth, achieved sustainably by ensuring customers are deeply satisfied with how we service their business; both in terms of the products they have already purchased, and the solutions we sell to help them succeed in the future.

To be a good fit for the role, you should have the following skills, knowledge, experience, and qualifications:

• Proactive and motivated to go above and beyond to keep customers happy
• A problem-solving mentality
• Superior communication skills (both written and oral) and comfortable presenting and speaking to senior-level executives
• Outstanding organisational skills and the ability to manage multiple moving parts and accounts simultaneously
• A fast learner that can hit the ground running, hungry to learn the value to customers of the technologies provided
• An outside-of-the-box thinker with proven experience developing creative solutions to customers out-of-the-ordinary problems.
• Leadership skills with an empathetic approach; our success is based on our customers' success, so you must be ready to drop everything at a moment's notice to help.
• Prior experience in Account Management, Sales, and/or Marketing in a cloud-technology business
• Proficiency using Microsoft Office tools
• Experience using CRM platforms such as HubSpot, Sales Force, Gong, etc.
• Bachelors Degree and/or equivalent work experience.

Being part of the company, with such high-growth potential, represents a terrific opportunity to both enhance your career and reap the financial rewards that success delivers. A highly competitive base salary is coupled with a progressive and uncapped incentive plan, which rewards both successfully retaining and growing business relationships with our customers.

The company is a Customer Experience-led growth business and a most Trusted Advisor for cloud-based technologies. They represent strong market-leading cloud-technologies from some of the world's leading providers. They are particularly strong in five key areas; Microsoft Modern Work, Cybersecurity, Contact Centre technology, Mobile, and Communications & Connectivity. They have nearly 12,000 customers; many of these are serviced by just one or two of these technologies, presenting a terrific opportunity to provide market-leading technology into all the other areas. The opportunity for continuous growth from within our customer community is high and exciting.