At a Glance
- Tasks: Build strong customer relationships and support account growth in the Defence sector.
- Company: Join Novatech, a dynamic and innovative tech company with a non-corporate vibe.
- Benefits: Enjoy 25 days holiday, health plans, hybrid working, and fun team events.
- Other info: Collaborative team culture focused on delivering exceptional customer experiences.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in customer-facing roles and a proactive approach to problem-solving.
The predicted salary is between 38000 - 45000 £ per year.
We're looking for a Customer Success Executive to join our growing Defence Sales team! Working with customers across the Ministry of Defence, defence organisations and industry partners, you'll play a key role in managing customer relationships, supporting account growth and identifying new sales opportunities.
What you'll be doing:
- Building and maintaining strong customer relationships across Defence accounts.
- Supporting the post-sales customer journey and ensuring an exceptional customer experience.
- Working closely with Business Development Managers to identify and develop growth opportunities within existing accounts.
- Proactively identifying cross-sell, upsell and new business opportunities, and helping to convert these into revenue.
- Supporting customer renewals, quotations and commercial conversations where appropriate.
- Working towards KPIs and low level sales targets, contributing to the overall success of the Defence Sales team.
- Managing customer enquiries and resolving issues effectively and professionally.
- Maintaining accurate CRM records, pipeline updates and sales reporting.
- Collaborating with internal technical, operational and customer success teams to deliver the best outcomes for customers.
About you:
We're looking for someone with experience in a customer-facing role, such as Customer Success, Account Management or Sales Support, who enjoys building strong relationships and delivering outstanding service. You'll be a confident communicator, able to engage effectively with customers, colleagues and stakeholders at all levels. The ideal candidate will be highly organised, with excellent attention to detail and the ability to manage multiple priorities in a fast-paced environment. Experience using CRM systems and Microsoft 365 is essential, along with a proactive approach and a genuine desire to help customers achieve their objectives. Experience within the Defence sector or a technology-focused organisation would be advantageous, but it isn't essential. More importantly, you'll be someone who takes ownership, enjoys solving problems and is motivated by contributing to both customer success and commercial growth. As this role works with defence customers, security clearance (such as SC and BPSS) is required, we will fund the process for you to obtain this.
This role is ideal for someone who enjoys the balance of account support and sales activity. While building strong customer relationships and delivering an excellent customer experience are key, you'll also be comfortable identifying opportunities, having commercial conversations and playing an active role in driving revenue growth. If you enjoy a role that combines customer engagement with a bit of selling, this could be the perfect next step in your career.
A bit about the team:
Our Defence Sales team is made up of experienced professionals with extensive industry knowledge and strong sector connections. They are often out building relationships and attending networking events, transforming their expertise and contacts into exciting opportunities for business growth. Collaboration is at the heart of this team's success. Defence sales are highly technical and require a precise, consultative approach, so our Business Development team works closely with our talented Customer Success specialists to deliver an exceptional customer experience and identify opportunities to maximise value. The team is also supported by Novatech's operational and technical experts, enabling them to develop practical, innovative solutions that exceed customer expectations. Together, they focus on delivering results, building trust, and creating long-lasting partnerships. This is an ambitious and energetic team that thrives on uncovering new opportunities. They're excited about the future and looking forward to welcoming new talent into the team, to help drive continued sales growth.
What working at Novatech means for you:
There are heaps of other perks when working for us! For starters, we're an accredited 'Great Place to Work', as voted by our amazing staff via the 'Great Place to Work' engagement survey. We embrace a non-corporate vibe and believe that when you can be your authentic self, that you enjoy your work more and take greater pride in what you do. We respect the skills and experiences everyone brings to the business - and we'll support you with delivering the ideas and strategies you bring to the table to support our growth journey. We're all about your wellbeing and regularly organise team events, employee awards, and charity dos. We also care about the environment and have won awards for our efforts, which include being a net positive business (meaning we put more energy back into the grid than we use which we are super proud of!). Work life balance is important to us. As part of our hybrid working arrangements, you'll initially be working in the office every day for at least the first month to complete your induction training, after this, you'll be working in the office for a minimum of 3 days a week. We are really lucky as we have good transport links to the office for when you come in, alongside free staff parking and a lockable bike shed for if you drive or ride.
Our benefits in a nutshell:
- 25 days holiday plus bank holidays (with the chance to buy additional days)
- Health plan scheme
- Upskilling apprenticeship training
- Cycle to work
- Employee Assistance Programme
- Staff discounts
- Social and wellbeing events
- Hybrid working (after training period)
- A great breakout room Kitchen and shower facilities
About us:
Gaming and retail are just a small part of what we do. Novatech actually work heavily in the B2B sector with some of the largest and most respected names in a range of industries. Whether it's supporting businesses with their remote workforce under our Direct2Desk ground-breaking service, transforming defence companies with life-saving training simulators or implementing practical IT systems for businesses to thrive, there's no end to the amount of fascinating and cutting-edge projects that we are involved in (some of which we can't tell you about, yet). Pretty cool, right? Get involved and help develop the future of our business and yourself at the same time!
Customer Success Executive in Portsmouth employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive in Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Executive in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
