At a Glance
- Tasks: Lead a team to deliver exceptional customer service and support store operations.
- Company: Join a growing retail business with stores across the UK and Europe.
- Benefits: Competitive salary, bonus potential, and mileage reimbursement for travel.
- Other info: Enjoy evenings off and only work one weekend in four.
- Why this job: Step into a leadership role and make a real impact on customer experience.
- Qualifications: Experience in retail or service-focused roles and a full UK driving licence.
The predicted salary is between 28000 - 30000 £ per year.
Location: Based in Portsmouth, supporting Fareham and Chichester
Salary: £27,600 base + bonus potential of around £1,000 per year
Full UK driving licence essential
Work pattern: 39.5 hours per week, Monday to Friday, with evenings off and reduced weekend hours, working only 1 weekend in 4.
The Role
Are you passionate about exceptional customer service and ready to step into a varied leadership role? Join a successful and expanding business with stores across the UK and Europe as they continue through an exciting period of growth. As an assistant manager, you'll lead by example, ensuring the store delivers an outstanding customer experience every day. The role will be primarily based in Portsmouth, with travel required to support two additional stores in Fareham and Chichester around 2 to 3 times per week. Travel will be shared across the team, with mileage paid from Portsmouth at 55p per mile. If you are working away from the Portsmouth base store for more than 6 hours, lunch expenses can also be claimed back.
Key Responsibilities
- Maintain and elevate customer service standards.
- Ensure company and brand standards are consistently met, following all health and safety guidelines.
- Achieve store and company KPIs.
- Support the day-to-day running of the Portsmouth store.
- Provide support across the Fareham and Chichester stores when required.
About You
- Enthusiastic and energetic, with a passion for delivering great service.
- Experience in retail, hospitality, sales, leisure or another service-focused environment.
- Proactive and self-motivated, able to drive productivity and your own career progression during quieter trading periods.
- Comfortable travelling between Portsmouth, Fareham and Chichester.
- Full UK driving licence essential.
If you're ready to take the next step in your career and join a business with real growth plans, please apply ASAP!
Assistant Manager in Portsmouth employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Portsmouth
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like All The Top Bananas, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like All The Top Bananas!
We think you need these skills to ace Assistant Manager in Portsmouth
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at All The Top Bananas, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at All The Top Bananas and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show All The Top Bananas that you’re ready to jump in and contribute right away!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
