Account Manager in Portland

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting an Account Manager to cover Scotland territory and reporting to the Operating Territory manager. The main goal of the role is to manage the service accounts, working with customers in a proactive way to ensure great customer service, reduced cancellations and an increase in service sales. You'll work closely with various internal stakeholders to accelerate lead generation.

On a typical day you will:

• Create and maintain long term relationships with customers through proactive customer engagement planning and reactive response to enquiries and complaints.
• Defend portfolio, reducing cancellations and renegotiations value.
• Know OTIS Service Business to be able to, working with the branch team, provide the best possible solution to customers, generating the highest value for the company.
• Increase Otis One Sales, being able to generate incremental subscriptions.
• Make proposals, decisions and close deals independently, according to company rules.
• Know maintenance service, strategies and procedures: contracts, strengths, CRM, RTV, competitors.
• Manage annual price increase process.
• Role model and demonstrate unwavering commitment to The Absolutes in all daily work, decisions and in the environment created for your team.

What you will need to be successful:

• A strong background in business to business sales or account management, ideally with a solid understanding around service contracts and/or service delivery.
• Customer focused approach to account management, with proven experience in strategic account growth and development.
• You are characterized by a high level of commitment and reliability.
• You are target focused, with the ability to work at pace in a demanding, complex, corporate organization.

What's In it For Me / Benefits:

• Highly competitive salary, including company car or car allowance, pension scheme and uncapped bonus structure.
• Strong foothold in the industry, offering technical and competitive solutions to most customer demands and needs.
• Growth and exposure, as you'll be working very closely with operations you'll gain exposure to operational processes and solutions.
• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
• We support work-life integration, allowing space for both work and your personal life so that you can feel fulfilled in both aspects. For this role, we offer flexible working hours with the possibility of remote work.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do.