At a Glance
- Tasks: Ensure safety and security while providing top-notch customer service at a vibrant shopping destination.
- Company: Join CIS Security, a multi-award-winning company known for its supportive culture.
- Benefits: Enjoy a competitive pay rate, health care plan, discounts, and career development opportunities.
- Other info: Work in a fun location with great perks and recognition for your hard work.
- Why this job: Be a professional ambassador in a dynamic environment with diverse experiences every day.
- Qualifications: SIA Licence and customer service experience required; flexibility is key!
The predicted salary is between 13.85 - 13.85 £ per hour.
CIS Security has an exciting opportunity for a Security Response Officer to act as a professional ambassador for the company at the West Country's premier shopping destination. The site features over 70 leading high street brands and a multi-storey car park with more than 1,200 spaces. It is centrally located, approximately a 10-minute walk from Plymouth train station, with The Barcode leisure complex situated adjacent, offering a cinema, restaurants, bars, and indoor entertainment venues.
The successful candidate will be expected to consistently deliver high standards of security, professionalism, and customer service to clients, visitors, and all site users.
Position: Security Response OfficerLocation: Plymouth (PL1)
Pay Rate: £13.85 per hour
Hours: Average 24 hours per week
Shifts: Various Shifts - Days, Nights & WeekendsJob Requirements:
- SIA Licence required
- Security and customer service experience is required
- Must be flexible and be able to work; days, nights, weekends and have the flexibility to change shifts due to operational needs
- Must have good command of English language
- Good levels of customer service, communication both written & verbal at all times
- Flexible in the approach to daily duties and additional events when held on site
- Maintains working knowledge of security & safety for assigned areas
- Flexible in the approach to daily duties - retail, long periods of standing, patrolling, access control
- First Aid qualification & a CCTV SIA Licence is a bonus
- To have a smart appearance befitting the company
- Be confident you can undertake 100% of all specific duties
- Be able to provide all the documentation and vetting information requested
- Able to demonstrate and deliver high quality guarding and customer service to both our customers and service users
- Able to work in a team as well as on your own and have the ability to be pro-active and think on your feet use initiative
- Be calm under pressure and confident in dealing with confrontational situations in a calm and professional manner
- Physically fit to complete patrols internally and externally and able to stand/walk during shift
- Confident in writing incident and shift reports
- To always portray a friendly, professional and courteous demeanour, using open and appropriate body language
- To ensure that all visitors and staff are dealt with efficiently, providing an exceptional customer service and ensuring that their expectations are met, if not exceeded
- Have the IT skills and the ability to understand and use varied Access Control and CCTV systems and platforms / integrated systems
- Have the ability to write emails and reply to emails in the correct manner
- Have the ability to exercise command and control and be an effective communicator to all peer groups and management levels
- Able to understand the Escalation Process, - Escalate and Disseminate information in a timely manner to the correct personnel in the event or during an emergency or Incident on site
- The role includes you to conduct opening & closing procedures of a building, patrolling and conducting emergency procedures
- Health care plan (HSF)
- Perk Box (HSF) - discounts & offers from cinema tickets to days out
- Cycle to work scheme
- Tailored Site Uniform
- First class training allowing you to develop your skills
- A view for career development
- Long service & Employee Recognition awards
- And much more!
A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded World's Happiest Workplace in 2025.
At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment decisions are based on qualifications, quality, and business needs.
Due to the volume of applications, if we have not contacted you within three weeks of initial contact then unfortunately you have not been successful on this occasion.
Relief Security Officer in Plymouth employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Relief Security Officer in Plymouth
✨Get Involved in Local Security Communities
Join online forums and local meetups related to security services. Engaging in discussions, sharing insights, and networking with professionals can really up your chances of landing a part-time role with companies like All The Top Bananas. Look out for local events or workshops that can provide valuable connections!
✨Showcase Your Skills Publicly
Consider volunteering for local events where security services are needed. This not only gives you hands-on experience but also provides a platform to demonstrate your skills to potential employers, including All The Top Bananas. Make sure to document your experiences and share them on social media or community pages!
✨Leverage Your Network
Tap into your personal network to let people know you’re on the lookout for part-time opportunities in security services. You’d be surprised how many people might have connections or know someone hiring! Regularly check in with friends or former colleagues working in the field.
✨Apply Directly Through Us
Don’t forget to check our website for part-time openings with All The Top Bananas! Applying directly gives you a better chance of being noticed, and it’s a great way to express your interest in the specific roles they have available in security services.
We think you need these skills to ace Relief Security Officer in Plymouth
Some tips for your application 🫡
Show Off Your Certifications:In the security services field, having relevant certifications can set you apart from the crowd. If you’ve got certifications like SIA, make sure you include them upfront in your CV. This shows you’re serious and knowledgeable about the industry!
Highlight Your Experience:Whether it’s previous roles in security, surveillance, or even customer service, showcasing relevant experience is key. Make sure to mention specific duties you’ve performed that relate to the job at All The Top Bananas. This demonstrates that you know what the role entails and you're ready to jump in.
Tailor Your Cover Letter:For a part-time role like this, it's a good idea to express your motivation for wanting to work at All The Top Bananas specifically. Mention how your availability aligns with their needs and what you’re hoping to learn. We love seeing enthusiasm and a willingness to grow!
Add Availability and Flexibility:For part-time positions, your availability can be a deciding factor. In your CV or cover letter, don’t forget to outline when you can work, and if you're open to various shifts. This flexibility can be a big plus for All The Top Bananas, showing you’re ready to contribute wherever needed.
How to prepare for a job interview at All The Top Bananas
✨Know Your Security Protocols
Familiarise yourself with common security protocols and procedures. Be ready to discuss your understanding of risk assessment, emergency response tactics, and how you would handle specific scenarios. It’s worth brushing up on the latest trends in the security industry too, so you can talk about where you see the field heading.
✨Showcase Relevant Experience
Even if it's part-time, highlight any previous experience in security or related roles. If you’ve done anything from bouncer work to volunteering at events, prepare to share how those experiences have equipped you with the skills required for this role at All The Top Bananas.
✨Demonstrate Communication Skills
In security services, clear communication is key. Be prepared to answer questions about how you would interact with the public and work as part of a team. Think of examples where you’ve effectively communicated during tense situations and how that helped resolve issues.
✨Flexible Availability Matters
As this is a part-time role, be clear about your availability. Employers often need flexibility for shifts, especially during peak hours or events. Be upfront about when you can work, and show your willingness to adapt to meet the team's needs.
