At a Glance
- Tasks: Manage service bookings and ensure excellent customer experiences in a busy motorcycle dealership.
- Company: Join a dynamic motorcycle dealership with a supportive team culture.
- Benefits: Enjoy a competitive salary, pension contributions, and staff discounts.
- Other info: Great opportunities for career development in a fast-paced environment.
- Why this job: Be the key contact for customers and make their motorcycle service experience seamless.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 35000 £ per year.
We are seeking a motivated and customer-focused Service Advisor to join our busy motorcycle dealership. You will be the key point of contact between customers and the workshop, ensuring a smooth and professional experience from booking through to completion of service and repair work.
This is a fast-paced role requiring strong communication skills, organisation, and the ability to manage multiple tasks while delivering excellent customer service.
Key Responsibilities- Manage service, MOT, repair, and maintenance bookings
- Act as the main liaison between customers and workshop technicians
- Provide clear updates on vehicle progress and completion times
- Identify and communicate additional repair or service work
- Upsell relevant service, maintenance, and parts opportunities
- Process parts enquiries and place orders where required
- Ensure all job cards, records, and systems are accurately maintained
- Always deliver excellent customer service
- Work closely with the workshop team to ensure efficient workflow
- Strong customer service and communication skills
- Highly organised with the ability to manage a busy workload
- Confident working in a dealership or automotive environment
- Commercially aware with the ability to spot sales opportunities
- Comfortable working as part of a team in a fast-paced environment
- Passion for motorcycles (desirable but not essential)
- Pension contribution
- Staff discount on products and services
- Supportive working environment
- Opportunity to develop within the business
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