What is the role
This role supports the day-to-day management of the Amazon marketplace for brands sold across major UK and international platforms, including Amazon, ASOS, Next, and Zalando. It focuses on online trading, identifying product trends, creating high-converting product listings, launching new products, and optimising marketplace content.
What you will do
Working alongside Marketplace Manager on the current Amazon locations UK, US, IE, DE and FR.
Manage Amazon Listings to ensure accurate engaging product information (descriptions, title, imagery, keywords, size guides)
Resolve search suppressed and inactive listings to improve product parity
Improve listing visibility through use of the listing quality dashboard
Raise and manage support cases with the integrator and seller support, following through to resolution.
Continuously manage and optimise our 6 Amazon Brand Stores
Create engaging Premium A+ content for all listings on a generic brand level and at product level for best-sellers
Resolve any customer or listings issues alongside the customer service team/Amazon support team and suggest changes to ways of working to reduce customer issues
Ensure Account Health is always healthy with no risk of failing any SLA's or deactivation
Set up promotions and deals in line with the marketing calendar outlined by the Marketplace Manager.
Stay up to date with Amazon guidelines and policies to ensure we are consistently compliant on the marketplace
Research competitor activity to make sure we are producing best in class optimised data
Regularly check the customer journey for our products to ensure best in class customer satisfaction is achieved
Support all wider marketplace activities and new initiatives to optimise content and increase brand visibility and sales performance when required.
What you will bring
Excellent attention to detail
Proactive and eager to learn
Positive, collaborative team player and ability to work independently
A flexible and supportive team player
Positive energy and enthusiasm to succeed
Ability to adapt to frequent change and a fast-moving retail environment
Strong problem-solving mindset
Good communication skills, friendly style
Requirements:
Experience with Amazon Seller Central 3P
An understanding of Amazon SEO and listing optimisation
Excellent English writing and communication skills
A-Level or equivalent qualification in Business/Marketing
Intermediate level of Excel is essential (lookups, formulas etc)
Ability to manage multiple priorities and deadlines
Desirable but not required:
Knowledge of PPC advertising
Experience working with large product catalogues and data sets
Graphic design experience (for A+ and Brand Stores)
Previous experience working with integrators and facilitators such as Rithum would be advantageous.
TPBN1_UKTJ
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