At a Glance
- Tasks: Deliver coaching programmes and improve customer service skills in a dynamic contact centre.
- Company: Join a diverse and inclusive financial services company focused on excellence.
- Benefits: Competitive daily rate, supportive environment, and opportunities for professional growth.
- Other info: Embrace a culture of respect and equality while advancing your career.
- Why this job: Make a real difference by enhancing customer interactions and team performance.
- Qualifications: Experience in training or coaching within a contact centre is essential.
The predicted salary is between 65250 - 79750 £ per year.
Location: Peterborough - Full time onsite
Duration: 6 month initial contract
Rate: £300-£450 per day (inside IR35/via umbrella)
We are seeking an experienced Trainer to support the development of customer service teams within a regulated financial services environment. You will work closely with Team Managers and Customer Service Representatives to improve customer conversations, coaching capability, quality performance and customer outcomes within their contact centre.
Key Responsibilities
- Deliver structured coaching programmes across operational teams.
- Conduct call observations, quality reviews and side by side coaching sessions.
- Improve call control, objection handling and customer engagement skills.
- Support Team Managers to strengthen coaching capability and team performance.
- Use quality and performance data to identify trends and drive targeted development plans.
About You
- Experience training/coaching within a contact centre environment.
- Proven track record improving quality, customer outcomes and colleague performance.
If this is of interest, please apply online with an updated CV attached.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
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