At a Glance
- Tasks: Coach and support customer service advisors to enhance their performance and customer interactions.
- Company: Dynamic call centre focused on delivering exceptional customer experiences.
- Benefits: Earn £350 per day, enjoy a flexible Monday to Friday schedule, and receive comprehensive training.
- Other info: Opportunity for career growth and influence service quality in a busy life and pensions setting.
- Why this job: Make a real impact by improving customer outcomes and advisor confidence in a supportive environment.
- Qualifications: Experience in call centre coaching and handling complex customer queries is essential.
Every conversation has the power to build trust or lose it.
As a Call Centre Trainer , you'll be on the contact centre floor, helping advisors deliver outstanding customer experiences by providing real time coaching, guidance and support when it matters most.
You'll play a hands-on role in improving customer outcomes, increasing advisor confidence and ensuring every interaction is accurate, compliant and focused on delivering exceptional service.
If you're an experienced call centre coach who enjoys developing people while supporting operational performance, this is an excellent opportunity to make an immediate impact.
What's in it for you £350 per day via umbrella.
Initial 3-month contract with the opportunity to be extended.
Monday to Friday working pattern with a 37.5-hour week.
Comprehensive 2-4 week onboarding and training programme.
Opportunity to influence service quality and customer outcomes across a busy life and pensions environment.
Work closely with operational leaders, quality teams and frontline advisors to drive continuous improvement.
Your responsibilities as Call Centre Trainer Provide real time floor support and coaching to customer service advisors during live customer interactions.
Listen to live calls to identify coaching opportunities and improve service quality.
Support complex customer queries and escalations while helping reduce complaints.
Ensure accurate, compliant and customer-focused information is consistently delivered.
Work alongside Team Leaders and Quality Assurance teams to identify trends and develop targeted coaching plans.
Share knowledge and best practice to improve response times, customer experience and advisor performance.
What we're looking for in a Call Centre Trainer Previous experience in a call centre providing management and coaching.
Experience handling complex complaint escalations and supporting vulnerable customers.
Good understanding of FCA regulations, Consumer Duty and fraud awareness.
Strong communication, coaching, negotiation and problem-solving skills.
A working knowledge of pensions and life products would be advantageous.
If you're ready to use your coaching expertise to improve customer outcomes and help advisors perform at their best, apply today online for this Call Centre Trainer opportunity.
Please note any offer is subject to satisfactory pre-employment screening checks.
These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
To help you stay safe in your job search we will never ask for your bank details at the application stage.
Candidate Source Ltd is an advertising agency.
Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application.
This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job.
Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
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Call Centre Trainer in Peterborough employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Trainer in Peterborough
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like All The Top Bananas.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like All The Top Bananas. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Call Centre Trainer in Peterborough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to All The Top Bananas.
How to prepare for a job interview at All The Top Bananas
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in All The Top Bananas's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services All The Top Bananas offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
