Service Manager in Nottingham

Main Job Purpose
To manage a diverse multi-disciplinary service and provide strong clinical and professional leadership in order to ensure robust clinical governance and defensibility, in line with national substance misuse guidance and best practice. To ensure judicial responsibility is clearly mapped out and defined within the service delivery of Criminal Justice treatment pathway and in the management of statutory and non-statutory treatment requirements/sentences/licence/civil tools. This post will coordinate the ongoing development of the service and will identify and implement continuous service improvements to ensure that outcomes are in line with service targets, that service users' needs are being met and that the service is delivered to budget.

Main Job Duties and Responsibilities

• Line Management: Develop and lead high performing teams across the partnership, including resource management, recruitment, performance management, and development of key team members.
• Contract Management: Utilising a broad strategic overview to ensure all elements of service contract, including KPIs and finance are met and reported to commissioners.
• Service pathways: Engaging with external key stakeholders to ensure all pathways into and out of the service are mutually agreed and perform as expected.
• Multi-disciplinary working: Lead the case management of service users, including report writing, representation, and liaison with internal and external case management forums: e.g. MAPPA (Multi-Agency Public Protection Arrangements), MARAC (Multi-Agency Risk Assessment Conference) or Safeguarding etc.
• Compliance: Ensure the whole service remains fully compliant with external regulators e.g.: Care Quality Commission, Public Health England, National Institute for Health and Care Excellence & also the Ministry of Justice and the National Probation Service etc.
• Clinical Governance: Actively promote accountable care and ensure sound practices are in place to appropriately manage risk. Participate in the setting of professional standards, taking an active lead in audits and implementation.
• Service improvements: Contribute to clinical improvements through organisational activities to improve service delivery. Actively seek national and local evidence through policy, research and audits to implement evidence-based practice.
• Support the Assistant Director regarding day-to-day operational understanding of the CJ pathway in relation to Clean Slate. To have management responsibility for operational delivery of the criminal justice treatment pathway. To work with key stakeholders within the Criminal Justice System on partnership working and delivery model in accordance with Local and National guidelines.

General Responsibilities

• Promote a no blame and can-do culture. Continuously explore and champion opportunities for improvement and challenge the status quo.
• Promote a climate of equality for all.
• Maintain organisational, client and colleague confidentiality.
• Be honest and transparent at all times.
• Be familiar with and demonstrate adherence to Frameworks organisational and service specific Policies and Procedures.
• Adhere to the Organisations Code of Conduct.
• To understand and actively promote the Organisations values (Respond/Respect/Empower).
• Identify your own development needs and actively seek opportunities to expand your knowledge, skill and experience to meet the developing needs of the service.
• Actively participate in the development of others.
• Complete any other reasonable task delegated by line management.

Breadth of the Role
The role requires an experienced clinician/therapist who is recognised as an expert within this specialist field. They will carry a small caseload and provide management and clinical supervision to a multidisciplinary workforce. The individual will have excellent leadership skills and be able to motivate and influence senior clinical staff to develop and disseminate a high level of performance and quality of care. The role requires an understanding of the current political climate specific to substance misuse. The post holder will have a high degree of autonomy over the delivery of services, utilisation of resources and development of stakeholder pathways. The post is responsible for ensuring all elements of the service are fully compliant with all local and national guidelines, policies and procedures. Oversee operational development of the core service criminal justice pathway. Oversee and develop services in line with local and national clinical and best practice guidelines. To ensure that the judicial responsibility is clearly defined in the management of criminal justice in relation to Clean Slate CJ Services. To help in the design of new sentencing proposals. Adapt to changes in KPIs and adjust delivery to remain compliant with changing national & local guidance and changing themes. Oversee the implementation of service improvements throughout the life of the contract in accordance with the ever-changing landscape of substance misuse and criminal justice.

Key Performance Indicators
PHE/ Nottingham City Council KPIs, Police and Crime Commissioner KPIs, Ministry Of Justice Reducing Re-offending KPIs, Office for Health Inequalities and Disparities (OHID).

Key Relationships (Internal and External)
External: Nottingham University Hospital Trust, Nottinghamshire Health Care Foundation Trust, Social services (children and adult), Police, National Probation Service, Courts, CGL, Public and Private Prison Estates, Local Mental Health Teams, Approved Premises, The Level IPDU, Edwin House Care Home, Housing and hostel services, SMD Partnership, Ministry of Justice.
Internal: Assistant Director, Clinical Lead, Team leaders, Team members, ARG Members, SLT EDI Lead, Head of HR, Operations Managers, Service Manager, Consultants Psychiatrists and GPs, Senior Leadership Team, Head of Training and Development.

Why Join Us?
We invest in you and encourage career progression providing a full induction, e-learning and classroom training, management development pathways, fully-funded professional qualifications and more. Your wellbeing is important to us. We emphasise wellbeing in all our working environments and employ a Wellbeing Practitioner to support our staff. Employee assistance programme, salary sacrifice schemes. Stakeholder pension, enhanced maternity and paternity leave and paid sick leave. 32 days holiday including Bank Holidays increasing with service. Paid DBS and Update Service. Loyalty awards and non-contributory life insurance. Equality and diversity is important to us: we welcome applicants from all backgrounds and cultures, and appreciate the variety of experience they provide. As one of Nottingham's few Disability Confident Leaders, we warmly encourage job applications from people with disabilities. Framework is incredibly proud to hold Investors in People (IIP) Gold accreditation. This accreditation recognises our continued commitment to creating a workplace where people feel valued, supported, and empowered to grow. Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section. 98% of the workforce in a recent staff survey said they were proud to work for Framework. Framework is an Equal Opportunities Employer. Registered charity No: 1060941. As a Disability Confident employer, we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments, please let us know if there is anything we can do to support your application. As an organisation we do not offer sponsorship for overseas candidates as our roles do not come under the Shortage Occupancy List (SOL) for the scheme. Any non-UK citizen who wishes to apply for a role within Framework would need to be able to provide valid RTW in the UK without the need for support from us.