At a Glance
- Tasks: Provide technical support for housing repairs and ensure accurate work orders.
- Company: Join Nottingham City Council, a leading employer making a real difference in the community.
- Benefits: Enjoy 26 days annual leave, a generous pension scheme, and health benefits.
- Other info: Flexible hybrid working and opportunities for professional development await you.
- Why this job: Make a meaningful impact in housing services while enjoying a supportive work environment.
- Qualifications: Knowledge of housing repairs and strong communication skills are essential.
The predicted salary is between 26824 - 27694 £ per year.
Join Our Team as a Triage Officer
Contract Type: Permanent
Working Hours: 37 hours per week, Monday to Friday, 8:30am to 4:50pm
Worker Type: Hybrid - a mixture of office and home working is to be expected
Salary: Grade D - £26,824 (level one) rising to £27,694 (level three) per annum, plus a generous benefits package including a local government pension scheme, annual leave, and flexible working arrangements.
Location: Nottingham City Council Housing Services
At Nottingham City Council, we’re one of Nottingham’s largest employers, offering a wide range of roles across diverse services. But here in Housing Services, your work goes beyond a job - it changes lives.
What We Offer:
- A professional, inclusive, and supportive working environment where your skills are valued and your contribution makes a meaningful difference.
- A comprehensive benefits package that promotes wellbeing, flexibility, and a healthy work-life balance.
- A strong commitment to learning and development, including a full induction, e-learning and classroom-based training, and fully funded professional qualifications.
Benefits of joining our team:
- 26 days annual leave (rising to 33 days after 5 years service) + bank holidays with the ability to buy additional leave annually.
- Access to a generous, defined benefit pension scheme offering 17.9%.
- Smart Working to support your work-life balance.
- Health and wellbeing benefits including access to our Employee Assistance Programme.
- Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
About The Role:
We are looking for detail-oriented and customer-focused Triage Officers to join our Housing Services team. This key role enhances the effectiveness of our Customer Service Centre by providing technical support in correctly diagnosing housing repairs, validating work orders, and ensuring repairs are prioritised appropriately.
You’ll work closely with the Customer Service Centre, Business Services planning colleagues, residents, and contractors to ensure repair requests are accurate, cost-effective, and aligned with service level agreements. Your responsibilities will include reviewing work orders, contacting residents to clarify repair needs, and applying policy frameworks to assign response times.
You’ll also help identify service trends, escalate complex cases, and contribute to continuous improvement by sharing insights with internal teams. This role is ideal for someone with housing repair knowledge, strong communication skills, a proactive approach, and a commitment to delivering excellent customer service.
What we’re looking for:
- Understanding of social housing maintenance standards and repairs diagnostics.
- Ability to interpret technical repair information and apply policy judgements.
- Understanding of Awaab's Law and emergency repair protocols.
- Evidence of working successfully in partnership across different sectors, building and maintaining good working relationships.
- Drive and motivation, ability to deliver against challenging objectives.
- Problem-solving and decision-making in a fast-paced environment.
Closing Date: 13 August (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.
Interviews will be held: Interview date: w/c 24th August 2026 - please note this is subject to change.
We bring together talent, celebrate diversity, and create lasting value for the communities we serve. As a fair and inclusive employer, we welcome applications from people of all backgrounds and abilities.
We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter - we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively; showing your real self is what helps you succeed.
We welcome applications from candidates who already have the right to work in the UK. Please note that we are currently unable to provide visa sponsorship.
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