At a Glance
- Tasks: Support German clients with queries, orders, and product information in a dynamic environment.
- Company: Global manufacturing company based in Nottingham with a hybrid working model.
- Benefits: Competitive salary of £30k plus bonuses, Monday to Friday role, and flexible working.
- Other info: Exciting challenge with opportunities for growth in a regulated industry.
- Why this job: Join a vibrant team and make a real impact while developing your customer service skills.
- Qualifications: Fluent German speaker with 2+ years in B2B sales or customer service.
The predicted salary is between 30000 - 30000 £ per year.
Experienced German speaking Customer Service Representative/ Advisor required for a globally operating manufacturing company based in Nottingham.
As a German speaking Customer Service Rep / Advisor you will be supporting customers in Germany and some in the UK, other company sites and internal teams with sales support duties.
This will include tasks such as quotations, raising orders, answering customer queries, providing product information, entering data on to SAP and CRM system as well as other tasks.
Some of the smaller Germany clients do not speak English so a good level of German is required.
The company operate a hybrid working system with 50% office to 50% home working or more office if you wish. (Tues and Wed are full office days for all).
Benefits of Customer Service Representative
c£30k annually
Plus bonus scheme (up to 5%)
Monday to Friday role
Hybrid working (50/50% model) (set office days are Tues and Wed)
Role
Duties:
Speak to German clients to solve any queries and progress new orders.
Raise and issue quotations to customers.
Follow up all quotes to check on status and any questions etc to add to growth of business.
Perform contract reviews to ensure compliance with customer requirements.
Enter customer orders in SAP and maintain the SAP master data.
Create strong internal cross functional relationships to ensure on time order fulfilment.
Process customer returns.
Resolve credit and invoice issues with Finance department.
Customer Service Representative required qualifications and experience.
Ideally 2 years + sales / customer service experience in a B2B environment
Must be able to speak high level of German
Manufacturing company experience
Strong problem-solving skills
Experience in a heavily regulated industry such as aerospace or medical would be highly advantageous
Strong communication skills – listening, verbal and written.
Ideally well versed in ERP, CRM (ideally Salesforce) and SAP
If you have the required skills and experience for the Customer Service Advisor / Representative role and would relish an exciting challenge, please apply or contact Stuart Cooper directly to discuss in further detail.
- Wagstaff Recruitment – building trusted relationships to create great opportunities
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Customer Service Advisor- German speaking in Nottingham employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor- German speaking in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor- German speaking in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
