At a Glance
- Tasks: Assist customers in-store and online, ensuring a top-notch experience from start to finish.
- Company: Join a friendly team at a well-established furniture retailer in Kelsall.
- Benefits: Earn £12.94 per hour, with extra for Saturdays and great employee discounts.
- Other info: Enjoy a supportive work environment with potential for contract extension.
- Why this job: Make a real impact by helping customers find their perfect furniture.
- Qualifications: Previous customer service experience and strong communication skills are a plus.
The predicted salary is between 12.94 - 12.94 £ per hour.
Meridian Business Support is recruiting on behalf of our client for a Sales & Customer Service Advisor to join a successful furniture retailer based in Kelsall, Cheshire. This is a fantastic opportunity to join a friendly, supportive team within a well-established business specialising in high-quality oak and painted furniture.
If you enjoy helping customers, building relationships and delivering a first-class experience both face-to-face and online, this Sales & Customer Service Advisor position could be the perfect fit.
As a Sales & Customer Service Advisor, you will play an important role in ensuring customers receive an exceptional experience from enquiry through to delivery. Working across the showroom and online sales channels, your responsibilities will include:
- Welcoming and assisting visitors to the showroom.
- Responding to enquiries via telephone, email and live chat.
- Processing orders accurately across the showroom, website and online marketplaces.
- Coordinating deliveries and providing regular order updates.
- Resolving customer queries efficiently and professionally.
- Identifying sales opportunities and supporting business growth through excellent service.
- Working closely with colleagues to ensure a smooth customer journey.
This Sales & Customer Service Advisor role offers plenty of variety and is ideal for someone who enjoys interacting with customers and managing multiple tasks in a busy retail environment.
To be successful in this Sales & Customer Service Advisor position, you will ideally have:
- Previous experience in a customer service, retail, sales support or showroom environment.
- Excellent communication skills, both written and verbal.
- Confident computer skills with the ability to learn new systems quickly.
- Strong organisational skills and the ability to manage workload effectively.
- A proactive attitude and a genuine passion for helping customers.
- The ability to work collaboratively as part of a close-knit team.
- Experience as a Customer Advisor, Retail Advisor, Sales Assistant, Customer Service Representative, Showroom Assistant or Order Processor would be beneficial.
Hours & Benefits:
- 21 hours per week:
- Monday: 8:30am - 5:00pm (1-hour unpaid break)
- Tuesday: 8:30am - 5:00pm (1-hour unpaid break)
- Saturday: 9:00am - 3:00pm
- Some flexibility may be available on Monday and Tuesday hours, subject to business requirements.
Benefits Include:
- £12.94 per hour Monday to Friday
- £19.41 per hour Saturday (time and a half)
- Sales commission on showroom and telephone sales
- Overtime opportunities available
- Half day off for your birthday
- Generous employee discount on furniture
- Friendly, supportive working environment
- Potential for contract extension based on business needs
If you're looking for a customer-focused role where you can make a real difference and be part of a welcoming team, we'd love to hear from you.
Customer Service Advisor in Nottingham employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Nottingham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like All The Top Bananas and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at All The Top Bananas and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and All The Top Bananas.
Get Familiar with Our Brand:Before applying, take some time to learn about All The Top Bananas and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress All The Top Bananas.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which All The Top Bananas will surely appreciate.
