hackajob is partnering directly with Verisk Analytics to hire for this role.
Description We are looking for a Third-Party Capture Motor Claims Handler to join our company, which is recognised by Forbes as a Worlds Best Employer and Best Employer for Women.
As a Third-Party Capture Motor Claims Handler, your purpose will be to contact Claimants who have been involved in an accident with our policyholder and convert them in to accepting our services to deal with their vehicle damage claim, as well as any replacement vehicle needs. If they accept our offer, you will be responsible for arranging their vehicle damage to be dealt with, as well as instructing for a replacement vehicle to be supplied and/or offering cash alternatives.
Responsibilities As a Third-Party Capture claims handler, your responsibilities will include:
Case Management: Work through your teams case load efficiently to achieve monthly targets, both individually and collaboratively.
Quality Assurance: Maintain a high standard of accuracy and compliance to meet internal and external audit requirements.
Customer Service: Deliver professional standards of service to internal and external customers.
Communication: Handle inbound and outbound calls and correspond with all relevant parties via telephone or email.
Supply Chain Coordination: Instruct the relevant supply chain to contact the claimant and initiate the claim process.
Commercial Awareness: Upsell company services to prevent claimants from using alternative providers.
Qualifications
Previous experience within motor insurance or credit hire would be desirable, but not required
Strong verbal and written communication for handling calls and email correspondence
Attention to detail & accuracy
Skilled in upselling services and handling objections
Ability to prioritise workload, manage time effectively, and work under pressure in a fast-paced environment
Proactively prioritise tasks to ensure deadlines are met
Decisive decision making
Enthusiastic, determined and target driven to achieve results individually and as part of a team
Willingness to learn and ask questions to support in own development
Computer literate
What we offer:
25 days holiday plus Bank Holidays and Wellbeing time. Plus, an option to buy and sell holiday.
Smart casual dress code and a modern office environment with hassle-free parking and excellent accessibility by public transport
Pension Scheme
Annual UK Awards Night and Charity fundraising events
Progression opportunities, plus access to learning and development resources; including LinkedIn Learning, Coursera, Lean Six Sigma training and exams
Free yearly eye test and discount on new frames and lenses
Group Life Assurance & Income Protection
Private Medical Insurance (optional)
Employee Assistance Program (EAP)
Volunteers Week
Optional flexible benefits (at a cost to you): cycle to work scheme, critical illness insurance, dental insurance, health screening, travel insurance, home technology, share save scheme and give as you earn
Don't let a lack of industry experience hold you back. We're looking for enthusiastic people with the right mindset, strong communication skills, and a willingness to learn. If that sounds like you, apply today, we'd love to hear your story.
#LI-MS1#Hybrid
Third-Party Capture Claims Handler in Norwich employer: All The Top Bananas
Join our Specialist Crime Division as a Cyber Operations Development Specialist, where you will not only contribute to public safety but also thrive in a supportive and dynamic work environment. With competitive salaries, flexible working patterns, and extensive opportunities for professional growth, we prioritise your wellbeing and career progression. Experience the unique advantage of being part of a team that is at the forefront of innovative policing technology, making a real difference in communities across the UK.
