At a Glance
- Tasks: Manage service charges and rent for over 7000 homes, ensuring transparency and compliance.
- Company: Join a leading housing association dedicated to community and resident satisfaction.
- Benefits: Full-time role with competitive salary, professional development, and flexible working options.
- Other info: Dynamic team environment with opportunities for growth and continuous improvement.
- Why this job: Make a real difference in residents' lives while developing your career in housing management.
- Qualifications: Degree or equivalent experience in service charge and rent management required.
The predicted salary is between 40000 - 50000 £ per year.
We have an exciting opportunity for a Service Charges & Rent Manager to be operationally responsible for the effective management, administration, and communication of service charges and rent application for 7000+ homes, homeowners, freeholders on estate and garages.
Key Responsibilities Include:
- Develop, implement, and manage the annual service charge budgets for all properties within the Housing Associations portfolio, ensuring accuracy and transparency.
- Ensure the annual rent and charges are issued in line with regulatory requirements and best practice, providing clear and concise breakdowns of the charges to tenants.
- Ensure compliance with relevant laws, regulations, and guidelines, including the Leasehold Reform Act and other housing legislation.
- Provide clear communication to residents regarding service charge billing, responding to queries and explaining charges.
- Work closely with contractors, suppliers, and internal teams to ensure services provided to residents are delivered as per the agreed terms and conditions.
- Lead on the implementation of new systems, tools, or technologies to improve service charge management and resident satisfaction.
- Deliver a high standard of customer service ensuring customer outcomes are effectively delivered.
Our Ideal Candidate Will Have:
- Education and Qualifications: Degree level or equivalent relevant professional qualification or qualified by experience. Evidence of continued professional development. Working towards a Chartered Institute of Housing (CIH) Level 3 or above, or similar.
- Experience: Demonstrable and extensive working in service charge and rents management or a similar role within housing associations, property management, or public sector housing. In-depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes. Understanding of leasehold management, Section 20 consultation processes, and managing external third-party managing agents. Extensive experience in operational management and leading a customer-facing team. A track record of customer excellence and performance against KPIs.
- Skills, Knowledge and Abilities: Strong knowledge of government policy, legislation, regulations, in relation to service charges, rents and best practice. Exceptional ability to translate complex financial concepts into plain English for diverse stakeholders. Strong skills in financial modelling, budgeting, and forecasting. Proficiency in using data and insights to drive personalisation, transparency, and service improvements.
- Personal Attributes: Strong analytical and problem-solving skills, with the ability to interpret financial data and identify trends or issues. Exceptional organisational and time-management skills, with the ability to manage competing priorities effectively. High level of attention to detail and accuracy in financial and service charge calculations.
This role may require occasional travel to different properties and meetings across the Housing Associations portfolio. A flexible approach to work may be required during peak times.
Service Charges and Rent Manager in Norwich employer: All The Top Bananas
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