At a Glance
- Tasks: Lead operations to deliver high-quality services for individuals affected by domestic abuse.
- Company: Join Leeway Domestic Violence and Abuse Services, a leading charity in Norfolk and Suffolk.
- Benefits: Competitive salary, 25 days holiday, 6% pension contribution, and hybrid working options.
- Other info: Be part of a passionate team committed to inclusion and excellence.
- Why this job: Make a real difference in people's lives while shaping impactful services.
- Qualifications: Proven operational leadership experience and strong communication skills required.
The predicted salary is between 34800 - 34800 £ per year.
Leeway Domestic Violence and Abuse Services is looking for a Head of Operations to join their team on a part-time (30 hours per week), permanent basis, based in Norwich, Norfolk, with hybrid working available.
Fantastic company benefits include:
- Competitive Salary: £58,000 FTE (pro rata for 30 hours per week)
- Holiday: 25 days annual leave plus bank holidays (pro rata)
- Pension: 6% employer pension contribution
About the role:
This is an exciting opportunity to join Leeway's Senior Management Team as their Head of Operations and play an important role in shaping and delivering high-quality services that support individuals affected by domestic abuse. Working closely with the Chief Executive, you will provide strategic leadership, operational direction, and governance support, ensuring services are delivered effectively, safely, and in line with organisational objectives.
Your key duties will include:
- Lead the operational delivery of Leeway's services, ensuring they meet contractual requirements, quality standards, and organisational objectives.
- Work closely with the Chief Executive to drive the operational elements of the strategic plan and deputise in their absence when required.
- Provide leadership, management, and support to Service Managers, ensuring effective performance, development, and accountability across all services.
- Lead on quality assurance, service monitoring, performance reporting, and the analysis of service data to demonstrate impact and outcomes.
- Ensure compliance with safeguarding, health and safety, confidentiality, data protection, and all relevant policies and procedures.
- Oversee the effective use of staffing, financial, and operational resources, including staff training and development programmes.
- Support organisational growth and sustainability through fundraising, tender opportunities, service development, stakeholder engagement, and Board reporting.
About you:
As Head of Operations, you will be an experienced operational leader with a strong track record of managing services, leading teams, and driving organisational performance. You will be confident working at a strategic level while maintaining a clear focus on service quality, compliance, and continuous improvement.
You will possess excellent leadership, communication, and stakeholder management skills, alongside the ability to analyse performance data, manage risk, and deliver positive outcomes. Experience of leading operational services within the charity, public, health, social care, or community sector would be highly advantageous.
Passionate about making a difference, you will be committed to ensuring service users remain at the heart of service delivery and development, while supporting a culture of inclusion, collaboration, and excellence.
About Leeway Domestic Violence and Abuse Services:
Leeway is a leading provider of support services for adults, children, and young people experiencing domestic abuse across Norfolk and Suffolk. Through specialist services, advocacy, and support, Leeway works to ensure that individuals can live safer lives free from abuse while having their voices heard and their needs met.
If you have the relevant skills and experience for this Head of Operations role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.
Please check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please inform us as soon as possible so that appropriate arrangements can be made.
Head of Operations in Norwich employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations in Norwich
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We think you need these skills to ace Head of Operations in Norwich
Some tips for your application 🫡
Show Your Passion for Social Impact:For a role like Head of Operations at All The Top Bananas, your cover letter is your chance to shine a light on why social impact matters to you. Share any personal experiences or volunteer work that highlight your commitment to the cause. We want to see your genuine enthusiasm!
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Tailor Your Application:When applying for the Head of Operations, customise your documents to fit the vibe of All The Top Bananas. Use our language, reflect our values, and connect your personal goals with our mission. This shows us you’ve done your homework and you're excited to join the team in this part-time capacity.
Don’t Forget Your Availability:As this is a part-time position, clearly outline your availability in your application. Whether you're a student balancing studies or have other commitments, we appreciate transparency. Just pop your available hours in your cover letter or CV so we can see how you fit into our schedule.
How to prepare for a job interview at All The Top Bananas
✨Show Your Passion for the Cause
When applying for a part-time role in the nonprofit sector, it's essential to convey your genuine enthusiasm for the mission of All The Top Bananas. Be ready to share personal stories or experiences that highlight why social impact matters to you and how you align with their goals.
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Expect to encounter scenario-based questions during your interview. These will assess how you handle real-world challenges in the nonprofit space. For example, how would you deal with limited resources or navigate a conflict with team members? Think through your past experiences to give thoughtful responses.
✨Flexibility and Availability are Key
Since it's a part-time role, they might dig into your availability during the interview. Be open and clear about your schedule and how it can align with All The Top Bananas's needs. They’ll want to know that you can commit without compromising your passion for the work!
