Head of Financial Management in Norwich

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We are looking for a Head of Financial Management for our UK Property Management business line.

About Client Financial Management: The Financial Management function is responsible for the delivery of all financial management activity undertaken for our clients within the JLL Property Management (PM) business. The function comprises five core teams, each providing critical services to our clients and our business:

• Accounts Receivable
• Treasury & Control
• Accounts Payable
• Property Accounting, including Fund Accounting
• Supplier Engagement Team

The primary focus of the services is for the UK Property Management business, but the teams also support the broader EMEA Property Management business, most notably in Ireland. The role will have direct line management responsibility for the UK colleagues listed above.

These teams deliver all financial accounting and operational services for our clients, including collection of income due from occupiers, payment and reconciliation of service charges, treasury management, fund administration, supplier payment and engagement, and all associated financial accounting activity. Combined, the function operates across the UK and India (JBS), with significant scale and scope across our client portfolio.

Given the inherently high risk within the PM business and the requirement for compliance with RICS and HMRC regulation, adherence to documented controls and procedures is critical. An annual ISAE 3402 third-party controls assurance report setting out the key controls important to our clients evidences this compliance.

Role Purpose: As Head of Financial Management, you will lead and develop the five financial management teams, driving operational excellence and continuous improvement whilst creating a thriving culture of accountability and professional excellence. You will combine relentless focus on operational delivery with vision for transformation, working seamlessly with our UK and offshore (JBS) teams to ensure best-practice execution at scale. Your leadership will be visible, purposeful, and values-driven, setting the tone for a culture of integrity, service excellence, and sustainable performance improvement.

This role will report into the Head of Operations for the UK Property Management business and work closely with cross-functional PM UK leadership (as part of the UK Property Management Leadership Team) to ensure successful delivery of financial management activity for our clients.

Responsibilities:

• Operational Delivery: Lead and manage all five financial management teams to deliver consistent, high-quality service across UK and JBS operations. Drive excellent operational performance and efficiency, establishing strong controls and ensuring adherence to regulatory and compliance requirements (RICS, HMRC, ISAE 3402) at all times.
• Transformation & Continuous Improvement: Lead transformation and continuous improvement initiatives across all teams, driving process efficiency, automation, and technology adoption to maintain competitive advantage.
• UK & JBS Engagement: Lead and engage seamlessly with our JBS teams to ensure integrated delivery, shared service excellence and effective collaboration across geographies.
• Visible Leadership & Culture: Lead by example, modelling JLL values and behaviours to set the tone for a thriving, inclusive culture.
• Financial & Business Performance: Manage and monitor the financial performance of all Financial Management teams, with accountability for cost allocation, budget management and cost-control.
• Governance, Control & Compliance: Ensure that statutory and legislative requirements are satisfied for the company and its clients.

Sound like you? The successful candidate will have/be:

• Degree-level and/or professional qualifications (ACA/ACCA/CIMA or equivalent).
• Proven track record of building, running and scaling best-in-class shared service centres.
• Strong experience in managing and leading teams across multiple locations.
• Proven experience driving transformation, process improvement and technology implementation.
• Self-motivated with a history of delivering under pressure.
• High-level influencing and stakeholder management skills.
• Strong technology knowledge and demonstrated ability to apply technology to drive effective operating environments.
• Excellent written and verbal communication skills.
• A visible and authentic leader who leads by example.
• Comfortable with domestic and international travel as required.

Location: On-site - Norfolk, GBR

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!