At a Glance
- Tasks: Provide expert IT support in the thrilling world of motorsport.
- Company: Join a leading F1 team at Brixworth, known for innovation.
- Benefits: Competitive salary up to £42,000 and exposure to cutting-edge tech.
- Other info: Dynamic role with opportunities for growth in a collaborative team.
- Why this job: Be part of high-stakes events and make a real impact.
- Qualifications: 3rd Line IT Support experience and strong troubleshooting skills required.
The predicted salary is between 42000 - 42000 £ per year.
Are you an experienced 3rd Line IT Support Engineer looking for a role that combines cutting-edge technology with the fast-paced world of motorsport? We're looking for a technically strong and customer-focused IT professional to join a specialist Trackside IT team, providing mission-critical support to race operations and testing environments. This is a unique opportunity to work with advanced technologies, support high-profile stakeholders, and play a key role in ensuring IT services perform flawlessly in demanding, time-sensitive environments.
The Role
As a Trackside Support Engineer, you'll provide expert operational support across a diverse technology estate while acting as a senior technical escalation point for complex incidents and projects. Working within a small, highly skilled team, you'll deliver exceptional support both on-site and remotely, ensuring business-critical systems remain available throughout testing and race events. You'll also contribute to continual service improvement, technical projects and mentoring colleagues where required. This role includes participation in an out-of-hours support rota, including 24/7 remote support during Formula 1 and Formula E race seasons.
Key Responsibilities
- Provide expert 3rd Line technical support across Trackside and Test Operations environments.
- Own incidents, requests and escalations through to successful resolution.
- Deliver technical solutions throughout the ITIL service lifecycle.
- Act as a technical SME, supporting colleagues and key business stakeholders.
- Identify opportunities to improve IT services, processes, reliability, security and performance.
- Ensure all work adheres to IT governance, security standards and best practice.
- Build strong relationships with internal teams and third-party suppliers.
- Support operational and project-based activities while meeting demanding SLAs and deadlines.
- Champion service improvements and continual innovation.
Technical Skills & Experience
We're looking for an experienced IT Support Engineer with strong 3rd Line troubleshooting skills and experience across the following technologies:
- Windows 10 & Windows 11
- Mobile Operating Systems (iOS & Android)
- Microsoft Azure Stack
- Microsoft 365
- Multi-vendor hardware build, deployment and break/fix
- Active Directory
- Group Policy Management
- Change Management
- Jira ITSM (or equivalent ITSM platform)
- Networking including TCP/IP, DNS, DHCP, WAN, LAN and VLAN
- Cloud and physical storage technologies
- Performance monitoring, availability monitoring and restoration
23+ years' experience in a senior IT Support / 3rd Line Support role or equivalent.
Qualifications
Essential
- ITIL Foundation (v3 or v4)
- CCNA certification or equivalent networking knowledge
- Degree or equivalent commercial experience
Desirable
- Microsoft Certifications
- CCNA Certification
- Previous Formula 1 Trackside experience (or similar high-performance environment)
- A genuine passion for Formula 1 and Formula E
About You
You'll be:
- Adaptable and able to thrive under pressure
- Resilient and capable of making quick decisions in fast-paced environments
- Customer-focused with excellent communication skills
- Detail-oriented with a commitment to quality
- Approachable and collaborative
- Skilled at analysing technical issues and identifying effective solutions
- Passionate about technology and motorsport
What's on Offer?
- Salary up to £42,000 DOE
- Opportunity to support world-class motorsport operations
- Exposure to cutting-edge technologies
- A varied role combining operational support and technical projects
- Work within a highly skilled, collaborative IT team
- Excellent opportunity to develop specialist Trackside IT expertise
IT Support - 3rd Line - Trackside in Northampton employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land IT Support - 3rd Line - Trackside in Northampton
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We think you need these skills to ace IT Support - 3rd Line - Trackside in Northampton
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at All The Top Bananas, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at All The Top Bananas can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at All The Top Bananas will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at All The Top Bananas
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at All The Top Bananas. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at All The Top Bananas.
