Groups & Sales Development Advisor in Northampton

We're recruiting for a confident and proactive individual to join our Sales team, as we focus on growing audiences and strengthening relationships across our venues. In this role, you'll focus on growing group bookings, building relationships, and supporting audiences to engage with a wide and varied programme of work. Alongside this, you'll handle customer enquiries and ticket sales, ensuring a high-quality, welcoming experience for every customer.

This is a varied role that combines relationship-building, customer service and sales, with the opportunity to contribute to how we reach and grow our audiences. These roles are based across both Royal & Derngate (Northampton) and The Core at Corby. Travel between sites is a core part of the role and an essential requirement.

Job Purpose

The Groups and Sales Development Advisor plays a key role in driving ticket sales and audience growth across Northamptonshire Arts Management Trust's venues. Working within the Sales team, the postholder will focus on developing group bookings, generating sales through proactive customer engagement and supporting the delivery of sales targets across the programme. The role is responsible for processing ticket bookings and sales enquiries via phone, email and counter where required, ensuring customers receive accurate event information and a high standard of customer service throughout the booking process.

Working within a flexible sales environment, the postholder will actively identify opportunities to maximise ticket revenue, promote memberships and charitable donations where appropriate, and contribute to the effective operation of the organisation's ticketing service across its venues. In this customer facing sales role, the Sales Advisor will provide excellent customer service by ensuring the smooth processing of ticket sales within Northampton Arts Management Trust's Box Office operation. This includes providing information about shows, encouraging charitable donations to the theatre, and creating a welcoming reception environment and courteous point of contact for all visitors.

Hours

35 hours per week. Flexible working on a rota basis, predominantly Tuesday to Saturday, including regular evenings. You will be required to travel between our venues (Northampton and Corby).

Company Benefits

• Employee Assistance Programme
• Bar and Shop Discount
• Complimentary Tickets on Selected Shows
• Family Friendly Policies

Essential Skills

• Experience working in a sales, ticketing or customer service environment.
• Experience communicating with customers in a busy or fast-paced environment.
• Experience handling customer enquiries via phone, email or in person.
• Experience working towards sales or performance targets.
• Interest in theatre, performing arts or live events.
• Understanding of the importance of accessibility and inclusive customer service.
• Awareness of the importance of accurate customer data and data protection practices.
• Commitment to equality, diversity and inclusion.
• An interest in theatre, arts and cultural activities.
• A commitment to diversity, representation & inclusion.

Skills/Abilities

• Strong communication and interpersonal skills when engaging with customers.
• Confidence in promoting and selling products, services and ticket offers.
• Confidence in promoting memberships, donations and other income-generating opportunities during customer interactions.
• Ability to build positive relationships with customers and group organisers.
• Ability to identify opportunities to maximise sales through customer interaction.
• Good organisational skills and attention to detail.
• Ability to manage multiple tasks while maintaining accuracy.
• Confident using computer systems and Microsoft Office applications.
• Ability to remain calm and professional when dealing with challenging situations.
• Flexible approach to working patterns and willingness to work evenings and weekends.

Desirable Skills

• Experience using Tessitura or a similar ticketing system.
• Experience working within the arts, cultural or events sector.
• Experience supporting group bookings or customer relationship activity.
• Knowledge of GDPR.
• Full UK driving license with access to a vehicle.

Closing Date: Thur 2 July 26

How To Apply

Please submit a covering letter (no more than 2 sides of A4) detailing your relevant experience, knowledge and skills for the role, along with your CV. For further information about Royal and Derngate, The Core at Corby Cube and this Groups & Sales Development Advisor role, please see our websites.