At a Glance
- Tasks: Support customers with expert pricing and technical knowledge while promoting an inclusive team environment.
- Company: Join a leading plumbing and heating supplier with a focus on career growth.
- Benefits: Enjoy bonuses, discounts, flexible working, and a supportive workplace culture.
- Other info: Opportunities for self-development and progression in a diverse and inclusive environment.
- Why this job: Make a real impact in a dynamic role while developing your skills and career.
- Qualifications: Customer service experience and good communication skills are essential.
The predicted salary is between 22050 - 26950 £ per year.
The role: As a Contracts Administrator, you'll work within our talented teams to help support our customers and colleagues with your expert pricing and technical knowledge (don't worry we teach this bit). You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way!
Key Responsibilities:
- Work with a high level of accuracy and attention to detail.
- Provide an outstanding level of customer service in all communications with our customers and manufacturers.
- Manage incoming emails and phone calls in a professional and polite manner.
- Work regularly with spreadsheets and databases ensuring processes are maintained and reviewed in line with business requirements.
- Build and maintain relationships with our branches, suppliers and customers.
- Prioritise workloads to achieve deadlines in line with set timescales.
You: You'll live and breathe our Customer First ethos, with an innovative and proactive approach to problem-solving. You'll enjoy working collaboratively with the wider Estimating team and you'll thrive on delivering excellent support to customers and manufacturers.
Skills and competencies:
- Previous experience in a Customer Service environment.
- Clear communication and able to work with various stakeholders.
- Computer literate and able to use Excel / Google Sheets.
- Some knowledge of Plumbing and Heating industry would be beneficial, but by no means essential.
We have a long track record of investing in our colleagues who have joined us and progressed their careers further by moving into higher opportunities, so if you bring your drive and enthusiasm we will invest heavily in your self-development and career progression!
This role could be for you if you have an interest in working in any of the following roles and/or markets: Buying, Category, Commercial, Construction, Contract Administrator, Contracts, Customer Service, Estimating, FMCG, Manufacturing, Mechanical, Negotiation, Plumbing & Heating, Procurement, Retail.
Us: From boilers to bathroom suites, tubing to towel rails and everything in between, we have all the products our customers need to complete the job. And we have all you need to build a successful career! With a network of more than 90 branches, PTS is ideally placed to meet the needs of customers, wherever they may be, and we offer a fast and efficient delivery service. PTS is also the sole supplier of key products and services to British Gas. We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.
Benefits Package and Cultural Environment:
- Bonus
- Discounts, savings and cash back at numerous retailers
- Life assurance
- Extended family policy including maternity, paternity, additional annual leave and more
- Mental Health First Aiders and Employee Assistance Programme, we look out for each other
- Complete induction and a company that lets you grow and encourages development
- Financial education and loans
- Flexible working options
- A business striving to create an environment of inclusion so everyone can be their true self
- And more!
We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it.
Contracts Administrator - Plumbing & Heating in Northampton employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Administrator - Plumbing & Heating in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contracts Administrator - Plumbing & Heating in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
