Business Support Administrator Recruitment Maternity Cover in Northam

A well-established UK recruitment business specialising in delivering high-quality staffing solutions across the built environment and technical sectors, with offices in Southampton and Marbella and over 20 years' experience in construction recruitment. This is a fixed term contract, running from approximately 20 November 2026 to the end of August 2027, to cover a period of maternity leave. There may be scope for the role to continue beyond this depending on business needs at the time.

The business operates with a collaborative and fast paced culture, where accuracy, service and communication are highly valued. This role works closely and consistently with a set group of recruitment consultants, becoming embedded in how they work day to day rather than covering the wider business, so building a strong working relationship with the desk is key.

Summary

This role provides dedicated support to a small group of recruitment consultants. The job holder will handle candidate and client administration for their desks and make outbound calls to registered candidates to support live vacancies. As a key point of contact for those consultants' candidates and clients, the role requires a strong customer focus, attention to detail and adherence to established company procedures and regulatory requirements.

Main Responsibilities:

• Make outbound calls to registered candidates on behalf of the consultants you support, to progress live vacancies, screen suitability and update availability on the CRM.
• Support your consultants with administrative duties including booking interviews, arranging candidate registrations, writing and posting job advertisements, compiling CVs and maintaining candidate compliance records.
• Answer and action inbound calls and emails from candidates and clients on behalf of the consultants you support, directing anything outside your remit to the appropriate person.
• Ensure adherence to company policies, health and safety and GDPR in all administrative processes.
• Participate in regular training, team meetings and audits to support continuous improvement and compliance.

Qualifications, Skills and Experience:

• Maths and English GCSE (or equivalent) at grade 5 (C) or above.
• Previous experience in an administrative or recruitment environment is desirable; training will be provided.

Key Skills Required:

• IT literate with the ability to use Word, Excel, Outlook and CRM systems to a moderate level.
• Confident and comfortable making outbound calls, as well as a strong telephone manner and written communication skills for inbound queries.
• Excellent organisational skills with the ability to prioritise tasks and meet deadlines in a fast paced environment.
• High level of attention to detail.
• Comfortable working closely with the same small team day to day and building a strong working relationship with them.
• Willingness to learn, develop and take on new challenges.

Core Competencies:

• Demonstrates enthusiasm in the way they carry out their role.
• Ability to build and maintain relationships with clients, candidates and colleagues.
• Self motivated to achieve results and support the team.
• Results oriented with the ability to focus on service targets.
• Dynamic attitude with the perseverance to overcome setbacks.
• Customer service skills and a professional approach.
• Influencing skills and the ability to communicate clearly.
• Demonstrates sound commercial awareness.

Company Values:

Display behaviours in line with the company's core values, specialist, committed, honest, dedicated and credible.

Salary:

Competitive hourly rate depending on experience.

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