At a Glance
- Tasks: Lead a dynamic customer service team and ensure top-notch support for key clients.
- Company: Join a leading print and packaging business with a strong reputation.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Exciting opportunity for growth in a collaborative and fast-paced setting.
- Why this job: Make a real impact by mentoring others and enhancing client satisfaction.
- Qualifications: Experience in customer service leadership and knowledge of the print/packaging industry.
The predicted salary is between 45000 - 45000 £ per year.
A leading print & packaging business is looking to recruit an experienced Senior Key Account Manager to head up the client services function, ensuring high-quality support for key client accounts. The role focuses on supervising day-to-day team activities, coaching colleagues to follow standardised processes, resolving customer queries and complaints efficiently, and collaborating with internal teams to deliver smooth end-to-end workflow across Estimating, Job Creation, Planning, Production, Finance and Commercial.
What Youll Be Doing
- Leading the customer service team in day-to-day activities, ensuring work is delivered accurately and on time.
- Taking the lead on select key client accounts.
- Mentor and develop team members to follow procedures, develop skills, and maintain first class standards.
- Provide support on technical queries & process questions.
- Accurately & efficiently handling any client complaints and related finance queries.
- Promoting inter-department collaboration to ensure smooth end-to-end workflow.
What Youll Bring to the Team
- Proven experience in a customer service/client services leadership role.
- A background in the print and/or packaging industries.
- Track record of coaching and developing others.
- Familiarity with technical or process-led customer enquiries.
For further details, please apply or contact Clare Dorling at Pin Point Recruitment for more info.
Senior Account Manager in North Shields employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager in North Shields
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Account Manager in North Shields
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
