We are looking for an experienced IT Technician to join our growing and busy IT team based in Haverfordwest, Pembrokeshire.
The business has grown organically and has been built through forging strong and positive relationships with our customers. We provide a variety of IT and Telecommunications products and solutions to our customers and no two days are the same.
Responsibilities will include:
Provide remote telephone, workshop and email technical support
Diagnose and resolve hardware and software issues for PCs/laptops, printers, tablets, Servers and other devices.
Diagnose and resolve network issues. .
Create and modify email accounts, including data migration
Install and assist with the monitoring of Anti-virus, RMM and back up systems
Programme VOIP phones and cloud based systems
Installation and support of Windows Server environments
Microsoft 365 administration
Active Directory, Group Policy and DNS management
Backup and disaster recovery solutions
Hyper-V and/or VMware virtualisation
Network troubleshooting (routers, switches, Wi-Fi)
Customer onsite and remote support
Cybersecurity best practices and endpoint protection
Skills, Knowledge and Experience:
A track record of working as a team and taking ownership and responsibility for building strong relationships with customers
Able to prioritise and work to deadlines.
Proven experience of providing IT installation & support and the troubleshooting of hardware and software issues.
Able to deal with confidential and sensitive information with tact and discretion.
PC Workstations, Windows OS, Apple OS, MS Server hardware and software
Office Applications including Microsoft Office 2010- Present
Cloud Services including Google and Microsoft Office 365
Microsoft Server Infrastructure Windows Server 2016 / 2019 / 2022 administration
Active Directory (AD) management
Group Policy (GPO) design and troubleshooting
DNS and DHCP configuration and troubleshooting
File and Print Server management
NTFS and Share Permissions
User and computer account management
Server patching and maintenance
Server migrations and upgrades
Performance monitoring and troubleshooting
Remote Desktop Services (RDS)
Windows Server security hardening
Virtualisation
Hyper-V installation, configuration and management
Virtual machine creation and management
Virtual networking
Virtual switch configuration
VM backups and restores
Snapshot/checkpoint management
Understanding of VMware environments would be advantageous
Essential:
A high standard of written and verbal communication
Experience with Routers, Switches & WiFi devices, general Networking
Well developed problem-solving skills
Pembrokeshire based or willing to relocate
Please apply with a covering letter and CV. Should we receive a high volume of applications, we will only contact candidates who we wish to invite to interview. Salary will be dependent on experience and probation period.
TPBN1_UKTJ
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