At a Glance
- Tasks: Manage and optimise the HubSpot CRM platform to enhance business processes.
- Company: Dynamic company focused on CRM innovation and user engagement.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Join a diverse team committed to equality and continuous improvement.
- Why this job: Be a key player in transforming CRM capabilities and driving business success.
- Qualifications: Experience with CRM platforms, especially HubSpot, and strong analytical skills.
The predicted salary is between 44817 - 54777 £ per year.
We are delighted to be recruiting for an experienced CRM Administrator to support and optimise their our clients Group-wide Hub Spot platform.
This is an exciting opportunity for a CRM professional to play a key role in the ongoing development of the company's CRM capability, supporting user adoption, improving automation, maintaining data accuracy and delivering valuable insight to support business growth.
Based at the Newton-le-Willows Head Office, you will become a key point of contact for CRM across the business, helping ensure Hub Spot is fully aligned with business processes and delivering maximum value across multiple teams.
About the Role As CRM Administrator, you will take ownership of the day-to-day management, optimisation and continuous improvement of the CRM platform.
Working closely with Sales and Marketing, you will help improve processes, enhance reporting, support lead generation activity and champion smarter ways of working through technology and automation.
What You'll Be Doing Support and optimise the Group-wide Hub Spot CRM platform.
Drive CRM best practice, governance and user adoption across the business.
Build, maintain and improve workflows and automation to increase efficiency.
Create dashboards, reports and management information to support informed decision-making.
Deliver CRM inductions, training and ongoing user support.
Manage CRM integrations with third-party platforms.
Maintain accurate, compliant and reliable CRM data.
Support marketing automation, lead generation campaigns and customer engagement activity.
Manage user permissions, licences and access controls.
Support database imports, migrations and CRM improvements.
Identify opportunities to streamline processes and improve system functionality.
Act as a CRM champion, promoting best practice and continuous improvement.
What We're Looking For Essential Experience Experience working with CRM platforms.
Strong experience using Hub Spot (Hub Spot Certification desirable).
Experience creating and managing workflows, automation and reporting.
Experience supporting marketing automation and lead generation campaigns.
Understanding of GDPR and data protection requirements.
Experience managing CRM users, permissions and data quality.
You'll Be Highly organised with excellent attention to detail.
Analytical with strong problem-solving skills.
Commercially aware and able to understand business needs.
Confident communicating with stakeholders across different teams.
Proactive, accountable and solutions-focused.
Passionate about technology, automation and process improvement.
Committed to maintaining high standards of accuracy, compliance and data integrity.
Pre-Employment Checks The successful candidate will be required to complete: Full five-year employment history check.
Two satisfactory employment references.
Credit check.
Right to work verification.
New Ventures Recruitment Ltd is acting as a Recruitment Agency in relation to this vacancy.
We are committed to promoting equality, diversity and inclusion.
We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
All recruitment decisions are based solely on skills, experience and suitability for the role.
Skills TPBN1_UKTJ
CRM Executive in Newton-le-Willows employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land CRM Executive in Newton-le-Willows
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CRM Executive in Newton-le-Willows
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
