At a Glance
- Tasks: Plan and coordinate exciting events at Haydock Racecourse, ensuring a seamless experience for clients.
- Company: Join The Jockey Club, a leader in hospitality with a vibrant and inclusive culture.
- Benefits: Enjoy competitive pay, healthcare, 23 days' leave, and discounts on travel and shopping.
- Other info: Opportunities for ongoing training and career growth in a supportive team.
- Why this job: Be part of creating unforgettable experiences while developing your career in a dynamic environment.
- Qualifications: Strong organisational skills and a passion for customer service are essential.
The predicted salary is between 31000 - 37000 £ per year.
We are looking for a C&E Event Planner for The Jockey Club, based at Haydock Park Racecourse.
Competitive Salary + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
Purpose of the Job:
The primary objective of the role is to provide an effective liaison between the entire sales process to the end customer through effective administration and customer service techniques. This role is required to support and coordinate all bookings when they have been confirmed by the reactive sales team. Responsibilities include finance duties, billing clients for final payments, chasing deposits, and managing on-the-day expenditure on the CRM system.
Key Responsibilities:
- To be the owner of the BEO/function sheet process on venue and accurately complete for all events.
- To ensure that all revenue opportunities are captured and to work towards achieving confirmed business from all opportunities.
- To ensure a daily liaison plan is in place with relevant proactive, reactive sales and operational team members.
- To deal with and action all correspondence received via email or telephone.
- To ensure that all relevant information is inputted correctly within the system for measurement of results in accordance with SOP's / Levy Signatures.
- To ensure that the sales team, whether onsite or in Parklands, are kept informed of the guest experience following the event.
- To be the go-to at venue level for sponsors and client requests.
- Ensure the safe and secure operation of all operational activities on behalf of all stakeholders.
- Ensure that all legislative and venues operational procedures and standards are applied.
- To be polite, professional and friendly always with customers, clients and colleagues.
- To always look out for opportunities to develop our service.
- Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required.
- Be prepared to attend all relevant training sessions and meetings.
- To always promote venues facilities and maintain a positive company image.
- If relevant, the role is responsible for managing the client online booking tool and the client account/bookings with the ops team.
Operational Excellence:
- To make sure you are aware of, and meet the legal and company requirements for fire, safety, health and hygiene.
- To report health and safety issues to your line manager, including all accidents and near misses.
- To promote good safety habits and methods of work.
- Personally event coordinate commercial corporate and private conferences and events.
- To attend the weekly operation meeting and collate completed work orders, floor plans, and monthly schedules for the operational C&E meeting.
- Booking of miscellaneous event requirements and raising purchase orders.
- Provide administrative support to the operations department including producing signage, event menus, table plans, place cards, etc.
- Ensure that relevant and pertinent information is provided to the accounts team in a timely manner.
- Collect deposit payments and ensure that these are in line with the new payment plans and Terms and Conditions.
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Together, we create unforgettable experiences and shape the future of hospitality.
Benefits include:
- Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare - Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts - up to 55% off cinema tickets
- Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts - Discounts with holiday companies such as TUI and Expedia
- Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Vodafone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH's and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby's first birthday
- Holiday purchase scheme
- On-going training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
C&E Event Planner - The Jockey Club - Haydock Racecourse in Newton-le-Willows employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land C&E Event Planner - The Jockey Club - Haydock Racecourse in Newton-le-Willows
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like All The Top Bananas. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to All The Top Bananas
Don't be shy about reaching out to All The Top Bananas directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace C&E Event Planner - The Jockey Club - Haydock Racecourse in Newton-le-Willows
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about All The Top Bananas and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at All The Top Bananas
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
