At a Glance
- Tasks: Provide top-notch IT support and manage client infrastructure with modern tech.
- Company: Join JMV Solutions, a leading managed IT service provider in Devon.
- Benefits: Enjoy competitive salary, ongoing training, and a supportive team environment.
- Other info: Opportunities for career growth and hands-on experience with the latest technologies.
- Why this job: Make a real difference by helping SMEs thrive with cutting-edge IT solutions.
- Qualifications: Experience in IT support, strong troubleshooting skills, and excellent communication.
The predicted salary is between 27000 - 33000 £ per year.
About Us JMV Solutions is a managed IT service provider delivering reliable, modern technology solutions to businesses across Devon.
We specialise in IT Support, Microsoft 365, VOIP, Broadband and Networking.
We are expanding our support team and are looking for an experienced and enthusiastic IT Support & M365 Technician who can deliver high-quality support across a range of platforms and technologies.
The Role As an IT Support & M365 Technician you will play a key role in providing technical support, managing client infrastructure, and delivering projects across our portfolio of services.
You will work both remotely and on-site, supporting SMEs with modern IT systems, Microsoft 365 environments, and network infrastructure.
This is a hands-on role that requires strong troubleshooting skills, excellent communication, and the ability to work independently in a fast-paced MSP environment.
Key Responsibilities Provide 1st and 2nd line IT support across Windows and cloud platforms.
Install, configure, and troubleshoot VOIP systems Administer Microsoft 365 environments including Exchange Online, Share Point, Intune, Azure AD, and security policies.
Manage broadband and network infrastructure including routers, Wi-Fi systems, firewalls, and switches.
Carry out on-site client visits for installations, troubleshooting, and project delivery.
Maintain accurate documentation through our PSA/RMM tools.
Support cybersecurity initiatives, patch management, compliance, and vulnerability remediation.
Assist with system upgrades, migrations, and new deployments.
Required Experience & Skills Proven experience in a similar IT Support / Network Engineer role.
Strong understanding of: Microsoft 365 administration VOIP systems Firewalls, switching, VLANs, and network configuration Experience working with RMM/PSA tools (e. g., Ninja RMM, Halo PSA) is an advantage.
Solid troubleshooting and analytical skills.
Excellent communication and customer service skills.
Full UK driving licence.
Desirable Certifications (Not Essential) Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft Azure Fundamentals Comp TIA Network+ / Security+ Vendor-specific networking or VOIP certifications What We Offer Competitive salary and benefits Ongoing training and professional development Opportunities to work with modern cloud and security technologies Supportive team environment with room to grow Company vehicle or mileage allowance for on-site visits
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IT Support & Microsoft 365 Technician in Newton Abbot employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land IT Support & Microsoft 365 Technician in Newton Abbot
✨Join the IT Consultancy Buzz
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We think you need these skills to ace IT Support & Microsoft 365 Technician in Newton Abbot
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at All The Top Bananas.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at All The Top Bananas. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at All The Top Bananas
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
