At a Glance
- Tasks: Build strong client relationships and deliver outstanding customer service.
- Company: Join a growing business with ambitious expansion plans near Newton Abbot.
- Benefits: Earn £26,000-£30,000, gain an on-the-job degree, and enjoy career progression.
- Other info: Dynamic office setting with opportunities for professional growth.
- Why this job: Make a real impact in a supportive environment while developing your career.
- Qualifications: Experience in customer service or account management is essential.
The predicted salary is between 30000 - 30000 £ per year.
Acorn by Synergie is recruiting for a Customer Care Account Manager on behalf of a growing business near Newton Abbot. This is an excellent opportunity for an experienced Customer Care Account Manager, Customer Account Manager, Customer Success Manager, Client Relationship Manager, or Account Manager looking to develop their career within a supportive and ambitious business.
Ideal for candidates with a background in retail management, hospitality management, customer service, account management, or client relationship management, this role offers the opportunity to build long-term client relationships while working towards an on-the-job degree.
What We Offer- Salary of £26,000-£30,000 per annum, depending on experience.
- Permanent, full-time position.
- Opportunity to gain an on-the-job degree.
- Excellent career progression opportunities.
- Supportive and collaborative working environment.
- Opportunity to join a growing business with ambitious expansion plans.
- Build and maintain strong relationships with new and existing clients, from sole traders to senior business leaders.
- Deliver outstanding customer service and act as a trusted point of contact for client enquiries.
- Work closely with the Manager to achieve business objectives and support company growth.
- Identify opportunities to cross-sell and up-sell products and services.
- Handle customer queries professionally and provide effective solutions.
- Support client retention by delivering a consistently high level of service.
- Develop long-term business relationships through regular communication and account management.
- Previous experience in account management, customer service, customer care, retail management, hospitality management, or a similar client-facing role.
- Customer-focused with a positive, proactive attitude.
- Excellent communication and relationship-building skills.
- Confident identifying opportunities to cross-sell and up-sell.
- Strong organisational skills and attention to detail.
- Ability to work effectively in a busy office environment.
- Experience developing new business opportunities and building long-term B2B relationships.
- Passionate about business development through networking, marketing, community engagement, and client meetings.
- Commercially aware with a naturally curious mindset.
- Keen to learn, develop, and progress professionally.
- Consultative approach with excellent questioning and listening skills.
- Resilient, motivated, and committed to delivering exceptional customer experiences.
Interested? Apply today with your up-to-date CV to be considered for this Customer Care Account Manager, Customer Account Manager, Customer Success Manager, Client Relationship Manager, or Account Manager opportunity near Newton Abbot.
Customer Account Manager in Newton Abbot employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager in Newton Abbot
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager in Newton Abbot
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
