Team Leader - Housing in Newport

We are looking for a Team Leader - Housing to join our Supporting Independence and Care team. Reporting into the Service Manager, you will lead a team of Housing Assistants and Support Workers.

Please note, this is a full-time 35 hour permanent role. You will be based at our Newport Office on the Isle of Wight and you need to hold a full driving licence and have access to a vehicle for business use as you will need to travel across the Island.

What you'll be doing:

• You will work together with the Quality Assurance and Contracts team to ensure contract compliance is continually being met and services are delivered to a high standard, keeping regular contact with external stakeholders and contract owners.
• You will manage, motivate, support and inspire your team to deliver a high-quality housing management service, and deliver a support service to our families pathway residents.
• You will be the local link ensuring residents' needs are met, strategic objectives and team plans are successfully delivered.
• You will ensure properties are safe and well cared for, coordinating the work of other teams and liaising with internal and external stakeholders to ensure our residents are receiving the care and support they require.
• You will develop and drive a performance culture with a focus on continuous improvement, accountability and personal responsibility.
• You will ensure that current and new legislation is embedded into service delivery, and your team are continuously meeting expectations.
• Your team will be managing complex housing issues, with a variety of management tasks. Collaboration with internal and external teams will be essential in your role, as you work together to improve resident satisfaction and ensure a seamless and integrated approach to service delivery.

What you'll need:

• You need to have experience of housing management, statutory requirements and legislation relevant to the provision of housing, care and support.
• Have an excellent understanding of housing management law and practice. Evidenced or working towards a professional qualification. Level 4 CIH or Equivalent.
• Experience of monitoring and managing contracts.
• Ability to demonstrate / experience of leading operational housing teams that are delivering a front-line tenancy management service to residents.
• Excellent written and verbal communication skills, with experience of stakeholder management and relationship building.
• Self-motivated, able to work under pressure, meet tight deadlines, and resolve unexpected issues.
• Ability to handle crisis situations focusing on the needs of the residents and the business.

Closing Date: Thursday 6th August at 23:59pm. Please note, we do reserve the right to close this vacancy early, should we receive a high volume of applications.

What's in it for you:

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailers discounts
• Cycle to work
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development
• Flexible working

Inclusion and Diversity:

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.