At a Glance
- Tasks: Build strong relationships with customers and ensure they get the best from our services.
- Company: Join Speedy, the UK's leading hire provider with a people-first culture.
- Benefits: 26 days holiday, life assurance, discounts, and career progression opportunities.
- Other info: Enjoy a 9-day fortnight for better work-life balance and dynamic career growth.
- Why this job: Make a real impact by enhancing customer experiences and driving business growth.
- Qualifications: Strong communication skills and previous sales experience are essential.
The predicted salary is between 36180 - 44220 £ per year.
Location: Newport
Contractual Hours: 37.5 hours per week
Working Hours: 07:45 - 17:00
Working Pattern: 9-day fortnight, with every other Tuesday off
Speedy are the UK’s leading hire provider, offering the widest range of tools, specialist hire equipment, plant and support services everything for every job!
We have an exciting opportunity for a Customer Relationship Executive to join our team in Newport and play a key role in developing strong, long-lasting relationships with our customers.
As a Customer Relationship Executive, you’ll work closely with customers to understand their needs, ensure they’re getting the very best from our products and services, and deliver an excellent customer experience. You’ll conduct regular business reviews, monitor customer satisfaction and identify opportunities where Speedy can provide additional support, products or services. Working closely with our Account Managers and wider Sales team, you’ll help strengthen existing relationships while supporting the continued growth of our business.
This is a target-driven role, so you’ll be comfortable working towards agreed KPIs and objectives, while always keeping the customer at the heart of what you do.
What you’ll need:
- Strong interpersonal and communication skills, with the ability to build rapport and develop trusted customer relationships
- Previous sales experience and an organised approach to work
- A proactive attitude and strong work ethic
- The ability to manage your workload effectively and work towards targets and KPIs
- A collaborative approach to working with Account Managers and the wider Sales team
- The ability to identify opportunities to further develop customer accounts
- Ability to support your business unit/team to deliver our ESG Strategy Decade to Deliver
Desirable:
- Previous experience working as a Customer or Client Relationship Executive, or a proven track record of successfully managing and developing customer relationships.
What we offer:
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop discounts and offers across a wide range of suppliers
- Green Commute Initiative cycle to work scheme
- PAM Employee Assistance Programme (EAP) free and confidential support and counselling covering areas including wellbeing, legal and financial matters
At Speedy, we’re committed to putting our People First. This role benefits from our Speedy Work Life Balance initiative, working a 9-day fortnight with every other Tuesday off, helping you achieve a better balance between work and life. Speedy also offers a Career Line of Sight, giving our people a clear understanding of the opportunities available for progression and growth across the Speedy Group.
Please be aware that Speedy reserves the right to close vacancies earlier than the advertised closing date where we receive a high volume of applications. We therefore recommend submitting your application as soon as possible.
Some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer. We embrace diversity in all its forms and are committed to fostering an inclusive environment where everyone can do the best work of their lives with us. All applicants will be considered for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability status. All roles within The Speedy Group require proof of the right to work in the UK by the start of employment. Further information on our ESG governance and policies can be found on the Speedy website.
Customer Relationship Executive in Newport employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Executive in Newport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relationship Executive in Newport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
