At a Glance
- Tasks: Support candidates through calls, emails, and live chats in a dynamic environment.
- Company: Join a leading provider of innovative Business Support Services in the UK.
- Benefits: Enjoy 25 days annual leave, health cash plan, and flexible working options.
- Other info: Hybrid working with a vibrant team spirit and opportunities for personal growth.
- Why this job: Make a real difference while building valuable experience in a supportive team.
- Qualifications: Experience in a contact centre and strong organisational skills are essential.
The predicted salary is between 26298 - 26298 £ per year.
Need a spring in your step and a role where no two days feel the same? Join a friendly, fast-paced Customer Hub team where supporting people really matters and Mondays are genuinely something to enjoy. We’re looking for a number of Customer Hub Advisors to join a high-performing, people-focused team supporting major UK public sector clients. You’ll be part of a supportive environment with a strong team spirit, flexible ways of working and plenty of opportunities to build valuable experience in a role that keeps you engaged and learning.
This role offers hybrid working, with Thursdays and Fridays based in our Newport office and the rest of the week working remotely. You’ll be surrounded by colleagues who enjoy collaborating, sharing knowledge and celebrating success together through team initiatives, events and recognition. It’s a busy, rewarding role where your contribution makes a real difference and where you’ll be trusted to get stuck in, take ownership and grow your confidence.
What you’ll be doing:
- Handling inbound calls, emails and live chats to support candidates and keep processes running smoothly.
- Supporting candidates through application, vetting and onboarding stages.
- Rescheduling interviews and coordinating activity to keep stakeholders on track.
- Resolving queries efficiently and escalating more complex issues when needed.
- Maintaining accurate, audit-ready records across systems.
- Supporting public sector clients while working closely with your team.
What you’ll bring:
- Experience working in a contact centre environment.
- Strong organisational skills with excellent attention to detail.
- The ability to manage multiple tasks in a fast-paced setting.
- A flexible, positive approach to work and change.
- Confidence using systems and handling customer queries.
If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Fixed Term Contract (12 months).
Location: Hybrid Newport, 2 days per week (Thursdays and Fridays).
Security Clearance Level: SC.
Internal Recruiter: Kayleigh.
Salary: £26,298 per annum.
Benefits: 25 days annual leave with the option to buy extra days, health cash plan, 4 x death in service life assurance, pension, 3 days paid volunteering, 5 days paid carers leave.
Loved reading about this job and want to know more about us? We’re a leading provider in the UK of re-imagined Business Support Services powered by next generation technology. We combine the full power of Sopra Steria’s Insight, Technology and Transformation capabilities to deliver positive, meaningful and long-lasting outcomes for our clients. We’re the partner of choice for organisations who are looking to tackle the most complex problems with new solutions. We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation.
Interested? Come and Join us!
Customer Hub Advisor in Newport employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Hub Advisor in Newport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Hub Advisor in Newport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
