At a Glance
- Tasks: Lead the Spare Parts team, manage customer orders, and drive sales growth.
- Company: Join a well-regarded business in the maritime and energy sectors.
- Benefits: Enjoy a competitive salary and great benefits in a permanent role.
- Other info: Office-based role with opportunities for professional development.
- Why this job: Make an impact by leading a dynamic team and enhancing customer service.
- Qualifications: Experience in B2B parts management and team leadership is essential.
Location: Newcastle, UK
Rate/Salary: £45,000 per year
Benefits: Great benefits
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors.
The job description below will outline this position of Spare Parts Team Leader. Typically, this person will be responsible for leading the day-to-day operations of the Spare Parts function, managing customer orders and supplier relationships, while supporting team performance, customer service standards, and commercial growth objectives.
Duties and responsibilities of the Spare Parts Team Leader:
- Manage a personal portfolio of customer enquiries and parts orders from quotation through to invoice and close-out.
- Act as the main escalation point for key customer relationships and supplier issues.
- Maintain strong working relationships with OEM suppliers and escalate performance concerns when required.
- Lead the resolution of complex customer escalations, stock discrepancies, and supplier issues.
- Ensure CRM and ERP systems are maintained accurately.
- Oversee customer service levels, ensuring enquiry acknowledgement, quotation turnaround, and order fulfilment targets are met.
- Line manages the Spare Parts Coordinator team, including 1:1s, appraisals, performance plans, and recruitment input.
- Set and manage team targets for operational output and proactive sales activity.
- Develop team capability through training and cross-functional knowledge sharing.
- Run weekly team operations meetings to review pipeline, open orders, escalations, and actions.
- Support proactive sales growth through quotation follow-up, dormant account re-engagement, and upselling opportunities.
- Work closely with internal departments to coordinate parts activity, customer commitments, and commercial opportunities.
- Ensure margin discipline is maintained and escalate below-threshold deals for approval.
- Produce weekly reports covering performance, pipeline, customer status, and escalations.
- Champion QHSE and ISO compliance and support continuous improvement initiatives within business systems.
Qualifications and requirements for the Spare Parts Team Leader:
- Proven experience in a B2B parts or technical product environment, combining sales activity with hands-on order management.
- Previous experience leading or supervising a small team, including appraisals, target setting, and performance management.
- Strong experience improving team performance and driving proactive customer engagement and quotation follow-up.
- Confident using CRM systems for managing quotes, orders, opportunities, and pipeline accuracy.
- Strong customer service skills with experience handling escalations, supplier disputes, and negotiations.
- Computer-literate with proficiency in Microsoft Office applications.
- Comfortable using ERP and order management systems.
- Knowledge of diesel engines, turbochargers, or marine/industrial mechanical components (desirable).
- Experience in marine, offshore, defence, oil & gas, or power generation sectors (desirable).
- Experience with Microsoft Dynamics 365 and/or Microsoft Business Central (desirable).
- Understanding of OEM parts supply, technical drawings, parts catalogues, and international shipping documentation is advantageous.
- Must be happy working 100% office-based.
Spare Parts Team Leader in Newcastle upon Tyne employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Spare Parts Team Leader in Newcastle upon Tyne
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like All The Top Bananas and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at All The Top Bananas!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like All The Top Bananas keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Spare Parts Team Leader in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to All The Top Bananas:This is your chance to really connect with the team at All The Top Bananas. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at All The Top Bananas
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with All The Top Bananas.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show All The Top Bananas that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at All The Top Bananas. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
