At a Glance
- Tasks: Lead a high-performing team to deliver exceptional customer service and drive performance improvements.
- Company: Join an award-winning Customer Service Centre with a focus on growth and development.
- Benefits: Earn from £32,262, enjoy 34 days leave, health cash plan, and matching pension contributions.
- Other info: Hybrid working model with excellent career progression opportunities.
- Why this job: Make a real impact in customer service while developing your leadership skills.
- Qualifications: Experience in customer service leadership and strong coaching abilities required.
The predicted salary is between 32262 - 32262 £ per year.
Earn from £32,262 (depending on skills and experience) per year plus 34 days leave, and matching pension contributions.
Home, a place where you belong. We’re proud to be an award-winning Customer Service Centre. Now we’re looking for aspirational leaders to help us go even further. If you’re ready to make a bigger impact, lead a high-performing team and shape the future of customer service, this could be your next move.
What you’ll do:
- Lead a team of advisors to deliver brilliant service across all channels.
- Track performance, coach colleagues and tackle underperformance early.
- Use data and insight to spot trends and improve service delivery.
- Support digital-first approaches and smooth service transitions.
- Build strong relationships across teams to get it right for customers.
Why join us:
We’re passionate about helping our customers and helping our people grow. You’ll get mentoring, coaching and the chance to shape how we work. We’ll support your development and help you reach your potential. Come and be part of one of the UK’s Great Places to Work!
You have:
- Experience leading customer service in a busy contact centre.
- Strong performance management and coaching skills.
- Confidence handling complex customer needs with empathy.
- Leadership or coaching qualifications (or working towards one).
- Experience with digital channels like web chat or CRM systems.
Stronger together:
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits:
- You’ll work Monday to Friday.
- We work between the hours of 8 am to 6 pm on a 9 week rota.
- We typically work on a hybrid basis with a minimum of 2 days per week in our Newcastle upon Tyne office, with the rest from home.
What’s in it for you?
- 34 days leave, rising to 39 (this includes bank holidays and a me day).
- Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more.
- Matching pension contribution (up to 7% and life insurance of 3x basic salary).
- Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support.
- Career path with development and excellent training package.
For reasonable adjustments email. Roles can close early, so don’t delay applying.
Performance Leader CSC in Newcastle upon Tyne employer: All The Top Bananas
Home Group is an award-winning Customer Service Centre that prioritises both customer satisfaction and employee growth. With a strong focus on mentoring, coaching, and a commitment to diversity and inclusion, we offer a supportive work environment where you can thrive. Enjoy generous benefits including 34 days of leave, a health cash plan, and a clear career path, all while working in a hybrid model from our vibrant Newcastle upon Tyne office.
