At a Glance
- Tasks: Support customers with homeownership queries and coordinate repairs with a friendly approach.
- Company: Join Home Group, one of the UK's top Great Places to Work!
- Benefits: Enjoy 34 days leave, health cash plan, and flexible working options.
- Other info: Hybrid role with great career growth and a supportive team culture.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer-focused mindset and problem-solving experience required.
The predicted salary is between 26300 - 26300 £ per year.
About the role
Salary £26,300 per annum plus great benefits including Health Cash Plan.
This role sits in our Customer Service Centre team and puts you right at the heart of how we support people to enjoy and protect their homes. You’re the calm, friendly voice customers trust when they have a question, a worry, or something that just needs sorting. You bring clarity to homeownership, guide people through complex moments, and help things run smoothly behind the scenes. It’s a role where problem solving meets people skills, where you see the impact of your work every day, and where collaboration and care really count.
What you’ll do
- Handle homeownership questions with care and confidence, solving issues first time where you can and keeping customers clearly informed when things need extra support.
- Work closely with maintenance teams, contractors and Customer Service Centre colleagues to coordinate repairs and services and keep customers updated throughout.
- Use your knowledge of homeownership rules and policies to give clear advice, spot risks early and escalate issues to protect customers and Home Group.
- Keep customer records accurate and up to date, understanding that good admin helps services run smoothly and customers feel confident and safe.
- Support customers to use digital self-service tools, helping online options feel easy, helpful and accessible rather than frustrating.
Why join us
Join a team that cares about you as much as the customers we support. From flexible working to brilliant wellbeing support, you’re free to bring your best self to work and grow in a way that suits you. Be part of one of the UK’s top Great Places to Work!
You have
- A caring, customer focused approach, with the ability to listen, understand different situations and adapt how you support each person.
- Experience resolving problems, managing challenging conversations calmly and finding outcomes that work for customers and colleagues.
- Clear written and spoken communication skills, helping you explain information simply and build trust with a wide range of people.
- Confidence using IT systems and digital tools, with care and accuracy when handling customer information and records.
- An organised, detail focused mindset, with the ability to manage tasks, follow processes and meet standards consistently.
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
Permanent, full time (37.5 hpw). Monday to Friday, 9:00am to 5:00pm. Hybrid role with minimum 2 days in the office and 3 days working at home.
What’s in it for you?
- 34 days leave, rising to 39 (this includes bank holidays and a me day).
- Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more.
- Matching pension contribution (up to 7% and life insurance of 3x basic salary).
- Instant pay access with Stream.
- 800+ discounts on shops, holidays, days out, tech and more.
Finally, for reasonable adjustments email. Roles can close early, so don’t delay applying.
Homeownership Advisor CSC in Newcastle upon Tyne employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Homeownership Advisor CSC in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Homeownership Advisor CSC in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
